Helpdesk - MSIT

Paycom; Oklahoma City (OK); On-site; USD 38,000 - 60,000; Full time

Job summary

Paycom in Oklahoma City is seeking a full-time Helpdesk Technician to monitor, maintain, and troubleshoot company technology. You will respond to work orders, assist users, document issues, and ensure secure, functional hardware and software across the organization.

The role requires strong communication, problem solving, and customer service skills. You will train users on new applications, collaborate with IT staff, and follow Helpdesk policies to resolve issues promptly.

Qualifications

• Requires a high school diploma or GED; Bachelor's degree preferred.
• Experience with Microsoft Office programs (Word, Excel, PowerPoint, Outlook) and Windows desktop OS.

Responsibilities

• Monitor and maintain company technology for maximum access; install workstations and software, monitor security, and troubleshoot issues.
• Receive, prioritize, and respond to Helpdesk requests via calls, emails, or in-person; provide technical assistance.

Skills

Customer service

Communication

Problem solving

Time management

Teamwork

Self-motivation

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Windows Desktop OS

Hardware troubleshooting

Job description

Job Details: Job Location: OK - Oklahoma City - Oklahoma City, OK 73102, Position Type: Full Time, Essential Functions/Job Duties:

• Monitor and maintain company technology for maximum access, which includes connecting and setting up hardware, installing workstations, loading all necessary software, monitoring security, providing system administration assistance, and troubleshooting all issues in a timely manner.
• Receive, prioritize, and respond to incoming work orders, calls, and/or emails to the Helpdesk; provide technical assistance and support for queries and issues related to computer systems, software and hardware; respond to queries either in person or over the phone; ask questions to determine nature of the problem; walk the user through problem‑solving processes.
• Accurately document instances of software and hardware failure, repair, installation, and removal of other Helpdesk requests; report to Management on status and recommendations for improvements.
• Train users in learning new company‑provided applications and assist in problem‑solving for applications issues; coordinate activities in support of user training and assistance requests for all programs.
• Confer with users and other IT personnel to develop new approaches or alternatives.
• Follow all Helpdesk policies and procedures; complete tasks correctly and on time.
• Acquire and maintain functional knowledge of all network operating systems, hardware and software.
• Identify and prepare hardware for safe disposal; ensure hardware is secured and stripped before disposal.
• Perform other duties and projects as assigned by Supervisor and/or Management.

Competency Statements:

• Excellent verbal and written communication skills, customer service skills and interpersonal skills.
• Ability to accomplish all administrative tasks assigned.
• Strong analytical and problem‑solving skills.
• Technical skills; a demonstrated aptitude for acquiring greater skills.
• Ability to read and interpret work‑related documents such as operating instructions and procedure manuals; ability to write routine reports and correspondence and fill out all paperwork associated with the job.
• Highly organized and capable of effective, efficient multi‑tasking and time management.
• Ability to work independently and in a team environment.
• Self‑motivated to conduct research and problem‑solve.

Qualifications: Required Minimum Job Qualifications, Experience, Education and Training

• Education: High school diploma or GED required.
• Computer Skills: Experience with Microsoft Office programs, including Word, Excel, PowerPoint, and Outlook. Experience with Windows Desktop Operating Systems.

Preferred Education and Experience

• Education: Bachelor's degree preferred.
• Experience: One to two (1-2) years of similar experience preferred.

Additional Eligibility Qualifications

• Must be able to accomplish any and all duties with little to no assistance.