Senior IT Help Desk & Desktop Support Technician

City of Broken Arrow; Broken Arrow (OK); On-site; USD 42,000 - 58,000; Full time

Job summary

City of Broken Arrow is seeking an IT Help Desk Technician to provide technical assistance, install and maintain software and systems, and guide Help Desk Technicians. This non-exempt, safety-sensitive role supports staff with desktop hardware, software, and network needs.

The position requires a Bachelor's degree in IT or related field, with 1+ year of Help Desk experience or 5+ years of relevant work. A valid Oklahoma Class D Driver's License is preferred.

Qualifications

• Bachelor's degree in Information Technology or related field required.
• 1+ year IT Help Desk or related experience OR 5+ years IT Help Desk or related experience.
• Equivalent education, training, and experience may be considered.

Responsibilities

• Assist staff with installation, configuration, and ongoing usability of desktop computers, peripherals, and software.
• Answer help desk phone calls and emails.
• Assist end-users with hardware and software problems.
• Receive assets and move equipment between facilities; execute replacement activities.
• Update the asset management system with performed work.
• Perform minor desktop hardware repairs not covered by vendor maintenance.
• Coordinate repair of PC equipment under maintenance agreements.
• Participate in on-call rotation for after-hours and weekend support.
• Provide IT support at Council meetings on a rotating basis.
• Train and orient users on hardware and software use.
• Assist with installing LAN cabling systems and equipment (NICs, hubs, switches).
• Terminate, test, and repair network cabling in city buildings.
• Configure, install, test, and update Windows OS images for city PCs.
• Set up and break down projectors and laptops for meetings.
• Perform other duties as assigned.

Skills

Help desk support

Desktop hardware

Networking basics

Customer service

Phone & email support

Education

Bachelor's degree in Information Technology or related field

Tools

Asset management system

Windows OS imaging

Job description

City of Broken Arrow is seeking an IT Help Desk Technician to provide technical assistance, install and maintain software and systems, and guide Help Desk Technicians. This non-exempt, safety-sensitive role supports staff with desktop hardware, software, and network needs.

The position requires a Bachelor's degree in IT or related field, with 1+ year of Help Desk experience or 5+ years of relevant work. A valid Oklahoma Class D Driver's License is preferred.