Senior IT Compliance & Process Analyst — Hybrid (SF)

Lancesoft; San Francisco (CA); Hybrid; USD 73,000 - 74,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Lancesoft is seeking a Sr. Business Analyst, Compliance in San Francisco to support enterprise-wide IT Compliance and IT Hygiene initiatives. You will monitor compliance adherence, develop reporting mechanisms, assess governance effectiveness, and drive operational excellence across IT teams.

Key duties include using Jira and ServiceNow to track metrics, serving as a Process SME, and generating monthly reports for leadership. Strong analytical, communication, and data skills are essential.

Qualifications

• Bachelor's degree in IT, business, data analytics, or related field.
• 6–10 years in IT Compliance, Governance, or related disciplines.
• Strong Jira and ServiceNow expertise.
• Experience developing dashboards and reports (Power BI/Excel/ServiceNow Analytics).
• Proven process SME with operating model implementation.

Responsibilities

• Develop and maintain sustainable reporting solutions to measure IT Hygiene adoption, maturity, and effectiveness.
• Serve as a Process SME, ensuring adherence to governance standards, compliance requirements, and established operating models.
• Utilize Jira and ServiceNow to track compliance metrics, process performance, and governance activities.
• Assess compliance against established policies, standards, and performance measures.
• Identify, document, and communicate non-compliance trends, risks, and improvement opportunities.
• Generate monthly compliance and performance reports for leadership stakeholders.
• Analyze data to identify root causes of performance variations and provide actionable recommendations.
• Partner with IT leaders, Scrum Masters, TPMs, Business Analysts, and governance teams to improve process consistency.
• Recommend enhancements to IT Hygiene policies, operational processes, and compliance frameworks.
• Support audit, governance, risk, and compliance initiatives across the organization.

Skills

Stakeholder management

Analytical thinking

Communication

Problem solving

Process improvement

Education

Bachelor's degree in Information Technology / related field

Tools

Jira

ServiceNow

Power BI

Excel

Job description

Lancesoft is seeking a Sr. Business Analyst, Compliance in San Francisco to support enterprise-wide IT Compliance and IT Hygiene initiatives. You will monitor compliance adherence, develop reporting mechanisms, assess governance effectiveness, and drive operational excellence across IT teams.

Key duties include using Jira and ServiceNow to track metrics, serving as a Process SME, and generating monthly reports for leadership. Strong analytical, communication, and data skills are essential.