Sr. Business Analyst, Compliance

Saicon; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Saicon is seeking a Compliance Analyst within the Office of IT Hygiene to drive durable reporting, maturity assessments, and governance across the enterprise.

The role partners with IT leadership to evaluate adherence to policies, identify risks, and support continuous improvement of IT Hygiene performance. Proficiency in Jira, ServiceNow, and analytics tools is essential.

Qualifications

• Bachelor’s degree in IT, business or analytics.
• 6–10 years in IT compliance, governance or analytics.
• Ability to interpret complex datasets and identify trends.
• Experience creating dashboards in Power BI, Excel or ServiceNow.

Responsibilities

• Develop and operationalize reporting measuring adoption, maturity, and value.
• Collaborate with IT leadership to evaluate compliance with Hygiene policies.
• Identify non-compliance, trends, and risks for leadership action.
• Deliver monthly compliance and performance reports to leadership.
• Analyze drivers of performance and communicate insights for decisions.
• Suggest policy improvements to align IT Hygiene with goals.
• Support cross-functional alignment with governance teams.

Skills

Data analysis

Dashboarding

Problem solving

Stakeholder communication

Education

Bachelor's degree in IT

Bachelor's degree in Business Admin

Bachelor's degree in Data Analytics

Tools

Power BI

Excel

ServiceNow Performance Analytics

Jira

Job description

Role Overview

The Compliance Analyst within the Office of IT Hygiene plays a critical role in ensuring IT Hygiene practices and standards are consistently followed across the enterprise. This position focuses on enabling visibility into the adoption, maturity, and effectiveness of Hygiene initiatives through durable reporting mechanisms and compliance assessments. The analyst will partner with IT and business leaders to evaluate adherence to defined policies, identify areas of concern or opportunity, and support the continuous improvement of IT Hygiene performance and governance.

Key Responsibilities

• Develop and operationalize reporting: Design and facilitate the implementation of sustainable reporting mechanisms that measure adoption, maturity, and value realization for IT Hygiene initiatives.
• Strong expertise in Jira is a must-have for this role, and ServiceNow experience is required. The ideal candidate should be capable of acting as a Process SME and have experience defining, implementing, and maturing operating models while ensuring consistent adherence to established processes, governance standards, and compliance requirements. Experience supporting process oversight across Scrum Masters, TPMs, and Business Analysts is highly preferred.
• Assess compliance performance: Collaborate with IT leaders and initiative owners to evaluate compliance with established Hygiene policies, standards, and metrics.
• Identify non-compliance and trends: Detect and document instances of non-compliance, negative trends, or emerging risks, and share insights with the Office of IT Hygiene leadership for corrective action.
• Deliver regular reporting: Produce and distribute monthly compliance and performance reports to leadership, ensuring transparency into progress and gaps.
• Analyze performance patterns: Investigate and communicate the drivers behind unusually strong or weak performance across teams or domains, enabling data-driven decision making.
• Recommend policy improvements: Provide actionable recommendations to refine IT Hygiene policies and measures to better align with organizational goals and support long-term sustainability.
• Support cross-functional alignment: Work closely with other compliance, risk, and governance teams to ensure consistent interpretation and application of IT Hygiene standards.

Required Qualifications

• Bachelor’s degree in Information Technology, Business Administration, Data Analytics, or related discipline.
• 6-10 years of experience in IT compliance, governance, analytics, or related functions.
• Strong analytical and problem-solving skills with the ability to interpret complex datasets and identify meaningful trends.
• Proven experience developing and maintaining dashboards or reports using tools such as Power BI, Excel, or ServiceNow Performance Analytics/Platform Analytics.
• Familiarity with IT governance frameworks (e.g., ITIL, COBIT) and compliance or audit processes within large organizations.