Senior IT Compliance & Governance Analyst (IT Hygiene)

Akraya, Inc.; San Francisco (CA); Hybrid; USD 66,000 - 70,000; Full time

Job summary

Akraya is seeking a Sr. Business Analyst – Compliance to support the Office of IT Hygiene in monitoring, assessing, and improving enterprise IT Hygiene practices and governance.

The role will provide visibility into adoption, maturity, compliance, and effectiveness through sustainable reporting and data-driven analysis using Jira and ServiceNow. Collaboration with Scrum Masters, TPMs, and BAs is highly preferred.

Qualifications

• 6–10 years of experience in IT compliance, governance, analytics, process management, or related functions.
• Strong Jira expertise – Must Have, including process management and governance.
• ServiceNow experience – Required, preferably including Performance Analytics or Platform Analytics.
• Strong experience developing and maintaining dashboards, reports, compliance metrics, and performance analytics using Power BI, Excel, ServiceNow, or similar tools.
• Strong analytical and problem-solving skills with the ability to interpret complex datasets, identify trends, and translate findings into actionable recommendations.

Responsibilities

• Design, develop, and operationalize sustainable reporting mechanisms and dashboards to measure IT Hygiene adoption, maturity, compliance, and value realization.
• Partner with IT leaders and initiative owners to assess adherence to established IT Hygiene policies, standards, processes, and performance metrics.
• Identify, document, and analyze instances of non-compliance, negative trends, emerging risks, and performance gaps, providing insights to leadership.
• Produce and distribute monthly compliance and performance reports that provide visibility into progress, risks, gaps, and areas requiring corrective action.
• Analyze performance patterns and underlying drivers to identify causes of unusually strong or weak performance across teams and domains.
• Recommend improvements to IT Hygiene policies, processes, governance standards, and performance measures while supporting alignment across compliance, risk, and governance teams.

Skills

Jira expertise

ServiceNow experience

Dashboarding

Power BI

Excel

Data analysis

Education

Bachelor's degree

Tools

Jira

ServiceNow

Power BI

Excel

Job description

Akraya is seeking a Sr. Business Analyst – Compliance to support the Office of IT Hygiene in monitoring, assessing, and improving enterprise IT Hygiene practices and governance.

The role will provide visibility into adoption, maturity, compliance, and effectiveness through sustainable reporting and data-driven analysis using Jira and ServiceNow. Collaboration with Scrum Masters, TPMs, and BAs is highly preferred.