Sr. Business Analyst Compliance : 26-02872

Akraya, Inc.; San Francisco (CA); Hybrid; USD 66,000 - 70,000; Full time

Job summary

Akraya is seeking a Sr. Business Analyst – Compliance to support the Office of IT Hygiene in monitoring, assessing, and improving enterprise IT Hygiene practices and governance.

The role will provide visibility into adoption, maturity, compliance, and effectiveness through sustainable reporting and data-driven analysis using Jira and ServiceNow. Collaboration with Scrum Masters, TPMs, and BAs is highly preferred.

Qualifications

• 6–10 years of experience in IT compliance, governance, analytics, process management, or related functions.
• Strong Jira expertise – Must Have, including process management and governance.
• ServiceNow experience – Required, preferably including Performance Analytics or Platform Analytics.
• Strong experience developing and maintaining dashboards, reports, compliance metrics, and performance analytics using Power BI, Excel, ServiceNow, or similar tools.
• Strong analytical and problem-solving skills with the ability to interpret complex datasets, identify trends, and translate findings into actionable recommendations.

Responsibilities

• Design, develop, and operationalize sustainable reporting mechanisms and dashboards to measure IT Hygiene adoption, maturity, compliance, and value realization.
• Partner with IT leaders and initiative owners to assess adherence to established IT Hygiene policies, standards, processes, and performance metrics.
• Identify, document, and analyze instances of non-compliance, negative trends, emerging risks, and performance gaps, providing insights to leadership.
• Produce and distribute monthly compliance and performance reports that provide visibility into progress, risks, gaps, and areas requiring corrective action.
• Analyze performance patterns and underlying drivers to identify causes of unusually strong or weak performance across teams and domains.
• Recommend improvements to IT Hygiene policies, processes, governance standards, and performance measures while supporting alignment across compliance, risk, and governance teams.

Skills

Jira expertise

ServiceNow experience

Dashboarding

Power BI

Excel

Data analysis

Education

Bachelor's degree

Tools

Jira

ServiceNow

Power BI

Excel

Job description

Primary Skills:

• IT Compliance & Governance (Expert)
• Jira / Process Management (Expert)
• ServiceNow / Performance Analytics (Advanced)
• Compliance Reporting & Dashboard Development (Advanced)
• IT Hygiene / Process Governance (Advanced)

Contract Type:

W2

Duration:

4+ Months

Location:

Folsom, CA – Hybrid, 3 Days Onsite / Week

Pay Range:

$48 - $51 on W2

Job Summary:

We are seeking a Sr. Business Analyst – Compliance to support the Office of IT Hygiene in monitoring, assessing, and improving enterprise IT Hygiene practices and governance. The role will provide visibility into the adoption, maturity, compliance, and effectiveness of IT Hygiene initiatives through sustainable reporting, compliance assessments, and data-driven analysis. The ideal candidate will have strong expertise in Jira and ServiceNow, along with experience serving as a Process SME, defining and maturing operating models, implementing governance processes, and ensuring adherence to established standards and compliance requirements. Experience working with Scrum Masters, Technical Program Managers, and Business Analysts is highly preferred.

Key Responsibilities:

• Design, develop, and operationalize sustainable reporting mechanisms and dashboards to measure IT Hygiene adoption, maturity, compliance, and value realization.
• Partner with IT leaders and initiative owners to assess adherence to established IT Hygiene policies, standards, processes, and performance metrics.
• Identify, document, and analyze instances of non-compliance, negative trends, emerging risks, and performance gaps, providing insights to leadership.
• Produce and distribute monthly compliance and performance reports that provide visibility into progress, risks, gaps, and areas requiring corrective action.
• Analyze performance patterns and underlying drivers to identify causes of unusually strong or weak performance across teams and domains.
• Recommend improvements to IT Hygiene policies, processes, governance standards, and performance measures while supporting alignment across compliance, risk, and governance teams.

Must-Have Skills:

• 6–10 years of experience in IT compliance, governance, analytics, process management, or related functions.
• Strong Jira expertise – Must Have, including process management and governance.
• ServiceNow experience – Required, preferably including Performance Analytics or Platform Analytics.
• Strong experience developing and maintaining dashboards, reports, compliance metrics, and performance analytics using Power BI, Excel, ServiceNow, or similar tools.
• Strong analytical and problem-solving skills with the ability to interpret complex datasets, identify trends, and translate findings into actionable recommendations.

Nice-to-Have Skills:

• Experience serving as a Process SME and defining, implementing, and maturing operating models.
• Experience providing process oversight across Scrum Masters, Technical Program Managers, and Business Analysts.
• Knowledge of IT governance frameworks such as ITIL and COBIT.
• Experience with IT audit, risk management, compliance assessments, and enterprise governance.

Preferred Qualifications:

• Bachelor’s degree in Information Technology, Business Administration, Data Analytics, or a related discipline.
• Strong understanding of enterprise IT Hygiene, governance, compliance, and process maturity concepts.
• Excellent communication skills with the ability to present compliance findings and recommendations to IT leadership.
• Ability to work independently while collaborating effectively across IT, business, compliance, risk, and governance teams.

ABOUT AKRAYA

Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in Tech Staffing As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!