Senior IT Client Services Analyst — Onsite Support & Travel

Cardinal Health; New Jersey; On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical, dental & vision

Paid time off

401k

HSA

Life/work balance programs

Job summary

Cardinal Health is seeking an IT Client Support professional to provide Tier 1–3 on-site and remote end-user IT services. You will diagnose hardware, software, and network issues, collaborate with internal teams, and ensure timely incident resolution across Windows, Citrix, and warehouse technologies.

The role requires a two-year degree (or equivalent) and up to 25% travel. Excellent communication and problem-solving skills are essential as you support a diverse user base and uphold service

Qualifications

• Two-year degree in related field or equivalent work experience, preferred 4+ years’ experience in related field
• Experience supporting multi-platform environments including Windows10, Windows11, Citrix Environment, Microsoft W365, AWS desktops, Android, SOTI, preferred
• Detailed knowledge of PC hardware, operating systems, network configuration, server interaction, diagnostics and troubleshooting, preferred
• Working knowledge of hardware build, configuration, compatibility, upgrades, diagnostics and troubleshooting, and desktop-based security methodologies, preferred
• Understanding of basic network topology, Ethernet, Wireless and TCP/IP protocol, preferred
• Experience in a warehouse environment preferred
• Ability to travel up to 25% to other facilities, as needed
• Excellent verbal and written communication skills, preferred

Responsibilities

• Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.
• Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests.
• Diagnose and resolve hardware, software and OS problems; determine source and priority.
• Configure, deploy, maintain, troubleshoot, inventory and support workstations, printers, mobile devices, phones and other equipment.
• Installs/removes/configures hardware and software.
• Address user tickets within documented service levels.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Provide prompt feedback to clients and follow up to ensure systems operate properly.
• Work independently or in team-centric processes.
• Experience providing support in-person, via phone, or remotely.
• Demonstrates interpersonal skills to deliver customer service.
• Travel up to 25% to support business initiatives.

Skills

Analytical skills

Problem solving

Organizational skills

Planning skills

Communication skills

Education

Two-year degree

Tools

Windows 10

Windows 11

Citrix Environment

Microsoft W365

AWS desktops

Android

SOTI

Job description

Cardinal Health is seeking an IT Client Support professional to provide Tier 1–3 on-site and remote end-user IT services. You will diagnose hardware, software, and network issues, collaborate with internal teams, and ensure timely incident resolution across Windows, Citrix, and warehouse technologies.

The role requires a two-year degree (or equivalent) and up to 25% travel. Excellent communication and problem-solving skills are essential as you support a diverse user base and uphold service