Site IT Support Lead for Warehouse & End-User Tech

Cardinal Health, Inc.

Denver (CO)

On-site

USD 42,000 - 61,000

Full time

14 days+

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Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k plan

Paid time off

HSA

Disability insurance

Parental leave

Job summary

Cardinal Health IT Client Support at the Denver distribution facility provides Tier 2+ support for desktop, warehouse technologies, and peripherals. The role may include after hours and weekend duties, with secondary coverage for Englewood, CO.

The position requires strong troubleshooting, knowledge of Windows 10, SCCM, ServiceNow and Office 365, and a customer-focused service mindset. You will collaborate across teams to resolve incidents and fulfill requests.

Qualifications

Bachelors degree or equivalent work experience, preferred
2+ years experience in related field, preferred
Experience in a Warehouse Environment, preferred
Knowledge of RF scanners, Zebra printers, Bar code scanners. preferred
Working knowledge of Windows 10, SCCM, ServiceNow and Office 365, preferred

Responsibilities

Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.
Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests.
Installs/removes/configures hardware and software.
Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service.
Partners with end users to correlate business requirements to technology solutions (strong business acumen).
Prioritizes effectively and escalates as needed.
Responds to customer needs and services, as assigned.