Senior Analyst, IT Client Services

Cardinal Health; New Jersey; On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical, dental & vision

Paid time off

401k

HSA

Life/work balance programs

Job summary

Cardinal Health is seeking an IT Client Support professional to provide Tier 1–3 on-site and remote end-user IT services. You will diagnose hardware, software, and network issues, collaborate with internal teams, and ensure timely incident resolution across Windows, Citrix, and warehouse technologies.

The role requires a two-year degree (or equivalent) and up to 25% travel. Excellent communication and problem-solving skills are essential as you support a diverse user base and uphold service

Qualifications

• Two-year degree in related field or equivalent work experience, preferred 4+ years’ experience in related field
• Experience supporting multi-platform environments including Windows10, Windows11, Citrix Environment, Microsoft W365, AWS desktops, Android, SOTI, preferred
• Detailed knowledge of PC hardware, operating systems, network configuration, server interaction, diagnostics and troubleshooting, preferred
• Working knowledge of hardware build, configuration, compatibility, upgrades, diagnostics and troubleshooting, and desktop-based security methodologies, preferred
• Understanding of basic network topology, Ethernet, Wireless and TCP/IP protocol, preferred
• Experience in a warehouse environment preferred
• Ability to travel up to 25% to other facilities, as needed
• Excellent verbal and written communication skills, preferred

Responsibilities

• Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.
• Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests.
• Diagnose and resolve hardware, software and OS problems; determine source and priority.
• Configure, deploy, maintain, troubleshoot, inventory and support workstations, printers, mobile devices, phones and other equipment.
• Installs/removes/configures hardware and software.
• Address user tickets within documented service levels.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Provide prompt feedback to clients and follow up to ensure systems operate properly.
• Work independently or in team-centric processes.
• Experience providing support in-person, via phone, or remotely.
• Demonstrates interpersonal skills to deliver customer service.
• Travel up to 25% to support business initiatives.

Skills

Analytical skills

Problem solving

Organizational skills

Planning skills

Communication skills

Education

Two-year degree

Tools

Windows 10

Windows 11

Citrix Environment

Microsoft W365

AWS desktops

Android

SOTI

Job description

What IT Client Support contributes to Cardinal Health Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center family, this job family resolves user requests through discussions with users and coordination with internal and external resources and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments, collaboration toolsets, warehouse device management and addresses service outages. This job family acquires, installs and upgrades PC components, warehouse technology, and software, while also performing asset management for software and hardware. This is an on-site position, centralized at our Hudson, WI Pharma Distribution Center supporting multiple locations in the Minneapolis / St. Paul area including travel to Wabasha, Minnesota.

Responsibilities

• Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.
• Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests.
• Diagnose and resolve unique problems with hardware, software and operating systems; determine the source of problems and classify their level, priority and nature.
• Configure, deploy, maintain, troubleshoot, inventory and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
• Installs/removes/configures hardware and software.
• Address user tickets within documented service levels.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Provide prompt and accurate feedback to clients and follow up with clients to ensure their systems are functional.
• Ability to work independently or via a team collaboration process.
• Experience providing support via in-person, phone, or remote methods.
• Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service.
• Partners with end users to correlate business requirements to technology solutions (strong business acumen).
• Prioritize and manage several open issues at one time.
• Properly escalates unresolved issues to appropriate internal teams.
• This individual will have a primary support role.
• This includes after-hours and weekend support as needed.
• Periodic travel to support business initiatives is required.

Qualifications

• Two-year degree in related field or equivalent work experience, preferred 4+ years’ experience in related field, preferred
• Experience supporting multi-platform environments including the following: Windows10, Windows 11, Citrix Environment, Microsoft W365, AWS desktops, Android, SOTI, preferred
• Detailed knowledge of PC hardware, operating systems, network configuration, server interaction, diagnostics and troubleshooting, preferred
• Working knowledge of hardware, hardware build, configuration, compatibility, upgrades, diagnostics and troubleshooting, and desktop-based security methodologies, preferred
• Working knowledge of configuration and troubleshooting of warehouse technologies such as laser printers, Zebra printers, wearable/handheld terminals, and IWD/RF scanners, preferred
• Understanding of basic network topology, Ethernet, Wireless and TCP/IP protocol, preferred
• Proactive, innovative, and creative in meeting customer and enterprise needs, preferred
• Strong analytical, problem solving, organizational, and planning skills, preferred
• Understanding of project management theory and team dynamics, preferred
• Can work well both independently and as a member of a high-performing team, preferred
• Excellent verbal and written communication skills, preferred
• Experience supporting manufacturing or automation environment, preferred
• Experience in a warehouse environment, preferred
• Ability and willingness to travel up to 25% to other facilities, as needed

What is expected of you and others at this level

Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks Works on projects of moderate scope and complexity Identifies possible solutions to a variety of technical problems and takes actions to resolve Applies judgment within defined parameters Receives general guidance may receive more detailed instruction on new projects Work reviewed for sound reasoning and accuracy

Anticipated hourly range: $27.40 per hour - $39.30 per hour Bonus eligible: No

Benefits

Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. We are a crucial link between the clinical and operational sides of healthcare, delivering end‑to‑end solutions and data‑driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care. With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges — now, and in the future.