Senior IT Client Services Analyst – On‑Site Support (Travel)

Socket.dev

Hudson (WI)

On-site

USD 37,000 - 54,000

Full time

4 days ago

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Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Health savings account (HSA)

401k savings plan

Flexible spending accounts (FSAs)

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health ITS is seeking an IT Client Services professional to provide Tier 1–3 support for end users at our Hudson, WI distribution center, with travel to other facilities. The role emphasizes resolving incidents, coordinating with internal teams, and maintaining hardware/software across Windows and warehouse tech.

The candidate should have a two-year degree or equivalent experience and multiple years of related work.

Qualifications

Two-year degree or equivalent work experience preferred.
4+ years’ experience in related field preferred.
Experience supporting multi-platform environments (Windows, Citrix, M365, AWS) preferred.
Experience with warehouse tech (printers, Zebra, scanners) preferred.

Responsibilities

Demonstrates knowledge of client and warehouse hardware, software, OS, and network configuration.
Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests.
Diagnose and resolve problems with hardware, software, and OS; classify priority and nature.
Configure, deploy, maintain, troubleshoot, inventory and support computer workstations and devices.
Address user tickets within documented service levels.
Provide prompt feedback and follow-up to ensure systems are functional.