Senior IT Change Coordinator, Network Services (Hybrid)

USAA Life Insurance Company; San Antonio (TX); Hybrid; USD 103,000 - 198,000; Full time

Job summary

USAA is seeking a Senior IT Change Coordinator - Network Services to govern enterprise network changes, coordinate releases, and ensure minimal business impact. You will work across network engineering, security, and vendor teams to validate risk, testing, and recovery plans.

The role requires at least 6 years in IT change management and strong ITIL expertise, with a preference for experience in regulated financial services environments.

Qualifications

• Minimum 6 years in IT change management, release management, or related fields.
• Advanced knowledge of ITIL, enterprise infrastructure, and operational controls.
• Experience with servers, virtualization, storage, and cloud/hybrid environments.
• Strong facilitation and cross-functional stakeholder skills.

Responsibilities

• Facilitates complex IT change requests with governance and regulatory alignment.
• Drives appropriate rigor based on complexity and impact.
• Identifies quality issues affecting IT service delivery and ensures remediation.
• Partners with SMEs to improve, synchronize, and automate controls.
• Coordinates maintenance windows and ensures proper rollback planning.
• Provides consultation on change/release tooling and processes.

Skills

IT change management

Stakeholder management

Facilitation

Communication

Education

Bachelor's degree

4 years relevant education/experience

Tools

ITIL

Network monitoring tools

Job description

USAA is seeking a Senior IT Change Coordinator - Network Services to govern enterprise network changes, coordinate releases, and ensure minimal business impact. You will work across network engineering, security, and vendor teams to validate risk, testing, and recovery plans.

The role requires at least 6 years in IT change management and strong ITIL expertise, with a preference for experience in regulated financial services environments.