IT Change Coordinator Senior - Infrastructure and Platform Services

USAA Life Insurance Company; San Antonio (TX); Hybride; USD 103 000 - 198 000; Plein temps

Résumé du poste

USAA Life Insurance Company seeks a Senior IT Change Coordinator for Infrastructure and Platform Services in San Antonio, TX. You will govern technical changes across enterprise servers, OS, virtualization, storage, and middleware, coordinating with engineering, operations, cloud, resiliency, and vendor teams to ensure availability.

This in-office role requires four days on-site per week, with relocation not offered.

Qualifications

• Bachelor's degree or 4 years of relevant education/experience.
• 6 years in IT change management or related fields with enterprise infrastructure exposure.
• Advanced knowledge of ITIL, servers, virtualization, storage, middleware, and hybrid cloud.

Responsabilités

• Facilitates complex IT change requests review to ensure regulatory compliance.
• Determines appropriate rigor level based on complexity and impact.
• Identifies quality issues affecting IT service delivery and ensures resolution.
• Partners with SMEs to improve and integrate process controls with ITIL disciplines.
• Understands process controls interactions, anticipates issues and mitigates.
• Supports reviews of configuration management effectiveness.
• Escalation point for junior team members on moderate issues.
• Escalates issues with proactive stakeholder communication.
• Consults on IT change/release tools, processes, artifacts.
• Influences IT Change/Release organization relationships with customers and ITIL disciplines.
• May lead medium to large-scale implementations.
• Ensures risk identified and managed per policy.

Connaissances

IT change management

Release management

Infrastructure operations

Platform engineering

Technical project management

ITIL framework

Stakeholder management

Facilitation

Communication skills

Risk and compliance awareness

Formation

Bachelor's degree

Outils

ITIL

Hybrid cloud

Virtualization

Operating systems

Storage management

Description du poste

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

We are seeking a dedicated IT Change Coordinator Senior - Infrastructure and Platform Services. The Senior IT Change Coordinator for Infrastructure and Platform Services provides technical change governance for complex software releases across the enterprise.

The Senior IT Change Coordinator for Infrastructure and Platform Services provides technical change governance for enterprise servers, operating systems, virtualization, storage, middleware, and shared platforms. Working with engineering, operations, cloud, resiliency, and vendor teams, this role evaluates infrastructure dependencies, coordinates maintenance activity, and ensures implementation and recovery plans protect service availability.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio; TX. Relocation assistance is not available for this position.

What you'll do:

• Facilitates complex or large IT change requests meeting with change requestor to review, audit, and ensure change requests meet regulatory standards.


• Drives direction of appropriate rigor level based on the technical complexity and potential impact of change.


• Identifies quality issues within the department contributing to IT service delivery issues and ensure their resolution/success.


• Partners with internal and external SMEs to improve, synchronize, automate, and integrate process controls to include integration with other ITIL disciplines.


• Understands application of process controls and their interaction, and anticipates , mitigates against them and/or ensures resolution.


• Assists in internal and external reviews on the effectiveness of the configuration management operations at USAA.


• Serves as escalation point for junior team members on moderately complex issues.


• Recognizes and escalates issues for proactive communication to stakeholders and provide guidance toward resolution.


• Provides consultation around IT change and release management tools, process and artifacts.


• Influences how the IT Change and Release organization and roles interrelate with the respective customers and other ITIL disciplines.


• May lead medium to large scale implementations.


• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What You Have:

• Bachelor's degree; OR 4 years of relevant education and/or experience.


• 6 years of IT change management, release management, infrastructure operations, platform engineering, or technical project management experience. Advanced knowledge of ITIL, enterprise infrastructure, and operational controls. Demonstrated experience with servers, operating systems, virtualization, storage, middleware, hybrid cloud, resiliency, and maintenance coordination.


• Advanced knowledge of enterprise infrastructure operations and platform lifecycle practices.


• Ability to evaluate infrastructure dependencies, resiliency, capacity, implementation plans, and recovery strategies.


• Demonstrated experience coordinating complex maintenance activities across shared technology environments.


• Advanced facilitation, written communication, and stakeholder management skills.


• Strong understanding of operational risk, service reliability, and control requirements.

What Sets You Apart:

• ITIL 4, cloud, virtualization, operating system, or infrastructure certification.


• Experience with hybrid cloud, data center modernization, platform automation, or infrastructure observability.


• Experience supporting high-availability, disaster recovery, or business continuity capabilities.


• Experience coordinating enterprise patching or large-scale platform lifecycle events.

Compensation range:

The salary range for this position is: $103,450- $197,730 .

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Employees may be eligible for pay