Senior IT Change Coordinator - Application Delivery

Ladders; United States; Remote; USD 103,000 - 198,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) and pension plans

Life insurance and parental benefits

Adoption assistance and paid time off

Job summary

Our client, a leader in the Finance & Insurance space, seeks a Senior IT Change Coordinator - Application Delivery to join its team. The role centers on coordinating IT changes with rigorous governance to ensure reliable service delivery in a regulated environment.

The candidate will work with technical teams, SMEs, and governance stakeholders to reduce change-related risk, improve process quality, and align with ITIL disciplines while supporting Agile SDLC practices and CI/CD pipelines.

Qualifications

• Bachelor's degree or 4 years of relevant education/experience.
• 6 years of experience in IT change management, release management, or technical project management.
• Advanced knowledge of ITIL and Change Enablement practices.
• Experience with Agile delivery, SDLC, application testing, and CI/CD.
• Strong attention to detail and knowledge of risk and regulatory requirements.

Responsibilities

• Facilitate complex IT change requests and ensure compliance with regulatory standards.
• Apply the appropriate level of rigor based on change complexity and potential impact.
• Identify and resolve quality issues affecting IT service delivery.
• Partner with subject matter experts to strengthen process controls and integration with ITIL disciplines.
• Anticipate and mitigate process control issues, driving timely resolution.
• Assist in reviews of configuration management effectiveness.
• Serve as an escalation point for junior team members on complex issues.

Skills

IT change management

Release management

Technical project management

ITIL Change Enablement

Agile delivery

CI/CD

Education

Bachelor's degree or equivalent

Job description

For our client, we are seeking a Senior IT Change Coordinator - Application Delivery to join the team of a leader in the Finance & Insurance space.

This role sits at the center of application delivery change coordination, ensuring technology changes are executed with appropriate control, rigor, and transparency. The ideal candidate will work across technical teams, subject matter experts, and governance stakeholders to support reliable service delivery in a highly regulated environment. Success in this position means reducing change-related risk, improving process quality, and helping maintain strong alignment with ITIL-based disciplines.

Location: Remote

Compensation: $103,450 – $197,730 annually

Responsibilities

• Facilitate complex IT change requests and ensure compliance with regulatory standards
• Apply the appropriate level of rigor based on change complexity and potential impact
• Identify and resolve quality issues affecting IT service delivery
• Partner with subject matter experts to strengthen process controls and integration with ITIL disciplines
• Anticipate and mitigate process control issues, driving timely resolution
• Assist in reviews of configuration management effectiveness
• Serve as an escalation point for junior team members on complex issues

Qualifications

• Bachelor's degree or 4 years of relevant education/experience
• 6 years of experience in IT change management, release management, or technical project management
• Advanced knowledge of ITIL and Change Enablement practices
• Experience with Agile delivery, SDLC, application testing, and CI/CD
• Strong attention to detail and knowledge of risk and regulatory requirements

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) and pension plans
• Life insurance and parental benefits
• Adoption assistance and paid time off, including holidays and volunteer hours
• Career path planning and continuing education opportunities

Our client is an equal opportunity employer.