Senior IT Analyst, Endpoint & Identity Specialist (Remote)
Horizon3
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Résumé du poste
Horizon3 is hiring for a Tier 2/3 IT Support role to serve as an escalation point for complex endpoint, identity, and collaboration issues across a distributed workforce. You will own advanced configuration and troubleshooting in Jamf, Intune, and Okta/Entra, and drive process improvements for onboarding, offboarding, and device lifecycle.
The ideal candidate has substantial IT support experience with Tier 2/3 responsibilities, strong troubleshooting across MacOS/Windows, and comfort working
Qualifications
- Experience in IT support, help desk, or IT operations with Tier 2/3 responsibilities.
- Strong troubleshooting across MacOS/Windows endpoints, networking basics, and enterprise software.
- Experience with endpoint management and identity platforms (Jamf, Intune, Okta/Entra).
- Comfort working remotely with occasional travel to Horizon3 offices.
Responsabilités
- Serve as Tier 2/3 escalation point for complex endpoint, identity, and collaboration issues across a distributed workforce.
- Own advanced configuration and troubleshooting within endpoint management tools (Jamf, Intune) and identity platforms (Okta/Entra).
- Drive process, tooling, and documentation improvements, including onboarding/offboarding and device lifecycle.
Connaissances
Outils
Description du poste
Horizon3 is hiring for a Tier 2/3 IT Support role to serve as an escalation point for complex endpoint, identity, and collaboration issues across a distributed workforce. You will own advanced configuration and troubleshooting in Jamf, Intune, and Okta/Entra, and drive process improvements for onboarding, offboarding, and device lifecycle.
The ideal candidate has substantial IT support experience with Tier 2/3 responsibilities, strong troubleshooting across MacOS/Windows, and comfort working
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