Senior IT Analyst

Horizon3 AI; Chicago (IL); Remote; USD 90,000 - 130,000; Full time

Job summary

Horizon3 AI is seeking a Senior IT Analyst to provide advanced hands-on technical support for our distributed workforce and to advance the maturity of our IT support function. This role serves as a Tier 2/3 escalation point for complex endpoint, identity, and collaboration issues, partnering with Security and IT leadership to keep employees productive and secure.

You will own the resolution of higher-impact and ambiguous issues that go beyond standard help desk workflows, including deep-dive

Responsibilities

• Own the resolution of higher-impact and ambiguous issues that go beyond standard help desk workflows.
• Conduct deep-dive troubleshooting and pattern-spotting across tickets.
• Contribute to tooling, process, and documentation improvements.

Job description

Get to Know Us

Horizon3 is a fast-growing, remote cybersecurity company dedicated to the mission of enabling organizations to proactively find and fix and verify exploitable attack vectors before criminals exploit them. Our flagship product, the NodeZeroTM platform, delivers production-safe autonomous pentests and other key assessment operations that scale across the largest internal, external, cloud, and hybrid cloud environments. NodeZero has been adopted by organizations of all sizes, from small educational institutions to government agencies and Global 100 enterprises. It is used by ITOps/SecOps teams, consulting pentesters, and MSSPs and MSPs.

We are a fusion of former U.S. Special Operations cyber operators, startup engineers, and formerly frustrated cybersecurity practitioners. We're committed to helping solve our common security problems: ineffective security tools, false positives resulting in alert fatigue, blind spots, "checkbox" security culture, cybersecurity skills shortage, and the long lead time and expense of hiring outside consultants. Collectively, we are a team of learn it alls, committed to a culture of respect, collaboration, ownership, and results.

What You’ll Do

We are seeking a Senior IT Analyst to provide advanced, hands-on technical support to our distributed workforce and help drive the maturity of our IT support function. This role will serve as a Tier 2/3 escalation point for complex endpoint, identity, and collaboration issues, partnering closely with Security and IT leadership to keep our employees productive and secure.

You will own the resolution of higher-impact and ambiguous issues that go beyond standard help desk workflows, including deep-dive troubleshooting, pattern-spotting across tickets, and contributing to tooling, process, and documentation improvements.