Senior IT Analyst — Remote & Advanced IT Support

Horizon3 AI; Chicago (IL); Remote; USD 90,000 - 130,000; Full time

Job summary

Horizon3 AI is seeking a Senior IT Analyst to provide advanced hands-on technical support for our distributed workforce and to advance the maturity of our IT support function. This role serves as a Tier 2/3 escalation point for complex endpoint, identity, and collaboration issues, partnering with Security and IT leadership to keep employees productive and secure.

You will own the resolution of higher-impact and ambiguous issues that go beyond standard help desk workflows, including deep-dive

Responsibilities

• Own the resolution of higher-impact and ambiguous issues that go beyond standard help desk workflows.
• Conduct deep-dive troubleshooting and pattern-spotting across tickets.
• Contribute to tooling, process, and documentation improvements.

Job description

Horizon3 AI is seeking a Senior IT Analyst to provide advanced hands-on technical support for our distributed workforce and to advance the maturity of our IT support function. This role serves as a Tier 2/3 escalation point for complex endpoint, identity, and collaboration issues, partnering with Security and IT leadership to keep employees productive and secure.

You will own the resolution of higher-impact and ambiguous issues that go beyond standard help desk workflows, including deep-dive