Senior ISV Presales Engineer - Remote

Twilio Inc.; United States; Hybrid; USD 140,000 - 195,000; Full time

Benefits offered by this job

Equity plan

Health care insurance

401(k) retirement plan

Paid sick time

Paid personal time off

Paid parental leave

Job summary

Twilio is seeking a Principal Presales Engineer for the ISV team. The role drives technical wins, leads pre-sales discovery, and designs architectures with customer engineers. You will deliver product-fit demonstrations and guide clients toward scalable Twilio solutions.

You’ll collaborate with executives and engineers, mentor peers, and own critical opportunities end-to-end in a remote-ready, globally positioned environment.

Qualifications

• 8+ years pre-sales or 10+ years supporting technical products with customer-facing experience.
• Excellent communicator and presenter able to gain audience confidence.
• Engaging storyteller who can explain complex topics to various audiences.
• Ability to understand a customer’s communications needs and guide to a technical solution.
• Previous software development experience or familiarity with telecom/SIP/CC/security.
• Experience with sales methodologies.
• Bachelor’s/Master’s in Engineering, Mathematics, CS or equivalent.

Responsibilities

• Partner with Account Executives to qualify opportunities, demonstrate, and design solutions.
• Lead technical and product sales, recommending best-practice Twilio API solutions.
• Establish as trusted advisor by uncovering customer pains through discovery.
• Build and present interactive demonstrations to showcase Twilio’s capabilities.
• Be hands-on, energetic, and capable of guiding others to success.
• Identify and solve problems for customers and the team as we grow.
• Contribute to Solutions Engineering community through knowledge sharing and demos.
• Mentor less experienced Solutions Engineers.

Skills

Pre-sales experience

Excellent communicator

Engaging storyteller

Customer needs analysis

Software development experience

Telecom / SIP / CC / Security

Sales methodologies

Education

Bachelor/Master in technical discipline

Job description

Twilio is seeking a Principal Presales Engineer for the ISV team. The role drives technical wins, leads pre-sales discovery, and designs architectures with customer engineers. You will deliver product-fit demonstrations and guide clients toward scalable Twilio solutions.

You’ll collaborate with executives and engineers, mentor peers, and own critical opportunities end-to-end in a remote-ready, globally positioned environment.