Senior iSOC Dispatcher: Real-Time Security Coordinator

Interface Security Systems LLC; St. Louis (MO); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health benefits day 1

Paid vacation 3 weeks

Paid sick time 10 days

Referral bonuses

Training provided

Job summary

Interface Systems is seeking a Level 3 iSOC Coordinator in St. Louis, MO to manage live security events with real-time alarms, video monitoring, and two-way audio communications.

You will verify incidents, de-escalate threats, and coordinate with customers and emergency services as needed. This on-site role requires shift availability, including nights and weekends, with comprehensive benefits from Day 1, paid vacation and sick time, performance bonuses, and a clear path for growth within the

Qualifications

• High school diploma or GED required.
• Two years’ experience in customer service, call center, dispatch, or security preferred.
• Excellent communication and interpersonal skills; strong listening abilities.

Responsibilities

• Perform remote security checks and virtual tours of client locations.
• Communicate with customers using two-way audio/video systems.
• Respond to alarms and contact emergency services as needed.
• Document interactions and generate detailed incident reports.
• Verify alarms via video and coordinate with teams.

Skills

Customer service experience

Call center experience

Security industry knowledge

Active listening

Communication skills

Interpersonal skills

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interface Systems is seeking a Level 3 iSOC Coordinator in St. Louis, MO to manage live security events with real-time alarms, video monitoring, and two-way audio communications.

You will verify incidents, de-escalate threats, and coordinate with customers and emergency services as needed. This on-site role requires shift availability, including nights and weekends, with comprehensive benefits from Day 1, paid vacation and sick time, performance bonuses, and a clear path for growth within the