Senior iSOC Coordinator — Real-Time Security Dispatch

Interface Security Systems LLC; St. Louis (MO); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Full benefits on Day 1

3 weeks paid vacation

10 days paid sick time

Uncapped employee referral bonuses

Customer focused culture

Training provided

Job summary

Interface Systems is seeking a Level 3 iSOC Coordinator to manage real-time security events from our security operations center in St. Louis.

You will handle live audio/video interactions, verify alarms, de‑escalate threats, and coordinate with customers and emergency services as incidents unfold. The role includes weekend/holiday coverage, day-one benefits, and pay starting at $22 per hour with differential pay for evenings, nights, and weekends.

Qualifications

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles preferred.
• Excellent communication and interpersonal skills.
• Strong active listening skills.
• Working knowledge of Microsoft Office.
• Ability to stay calm under pressure.

Responsibilities

• Perform remote security checks/ virtual tours of customer locations, carefully observing all areas for potential security vulnerabilities, criminal and/ or unusual activities.
• Communicate with customer locations using state‑of‑the‑art two‑way audio/ video surveillance technology.
• Take appropriate action based on the severity or instruction provided, including customer contact and/ or requesting emergency services such as police, fire, or medial services.
• Answer inbound phone calls to assist with resolving, escalating, or supporting security and system‑related inquiries from customers, employees, and vendors.
• Maintaining accurate records and documentation with the system of record (automation system).
• Monitor, verify and respond to alarm signals, placing outgoing telephone calls to verify validity of alarm signals.
• Provide basic alarm support such as arming, disarming, and assisting in resetting alarms/ signals.
• Manage live audio interactions in response to alarm events or customer requests, utilizing two‑way audio systems to communicate directly with individuals at monitored sites.
• Use two‑way audio to intervene during real‑time incidents, projecting authority and maintaining clear communication.
• Handle situations such as loitering, trespassing, or other security violations, often requiring de‑escalation or rapid decision‑making.
• Document all interactions and ensure proper follow‑up to ensure the resolution of incidents.
• Generate detailed reports on alarm responses and life safety interventions.

Skills

Excellent communication

Active listening

Calm under pressure

Customer service

Clear documentation

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interface Systems is seeking a Level 3 iSOC Coordinator to manage real-time security events from our security operations center in St. Louis.

You will handle live audio/video interactions, verify alarms, de‑escalate threats, and coordinate with customers and emergency services as incidents unfold. The role includes weekend/holiday coverage, day-one benefits, and pay starting at $22 per hour with differential pay for evenings, nights, and weekends.