iSOC Level 3 Dispatcher: Real-Time Security & Alarms

Interface Systems, LLC; St. Louis (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Full benefits from Day 1

3 weeks vacation + 10 days sick time

Referral bonuses

Job summary

Interface Systems, LLC is recruiting for a Level 3 iSOC Coordinator in St. Louis, MO. The role handles live two-way audio/video interactions, alarm verification, and rapid incident response across a 24/7 operations center.

You will escalate, de-escalate, and resolve security events while maintaining professional communication with customers and emergency services. Starting pay is $22.00 per hour with shift differentials; shifts include weekends/holidays.

Qualifications

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills ensuring professional interactions.

Responsibilities

• Perform remote security checks/virtual tours of customer locations.
• Conduct virtual security escorts during business openings, closings, or requests.
• Communicate with customer locations using two-way audio/video surveillance tech.
• Take appropriate action including contacting emergency services as needed.
• Answer inbound calls to resolve, escalate, or support security inquiries.
• Monitor, verify and respond to alarm signals and verify validity of events.
• Document interactions and generate detailed reports on responses and interventions.

Skills

Customer service

Call center

Dispatch

Security

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interface Systems, LLC is recruiting for a Level 3 iSOC Coordinator in St. Louis, MO. The role handles live two-way audio/video interactions, alarm verification, and rapid incident response across a 24/7 operations center.

You will escalate, de-escalate, and resolve security events while maintaining professional communication with customers and emergency services. Starting pay is $22.00 per hour with shift differentials; shifts include weekends/holidays.