Senior iSOC Dispatcher — Real-Time Alarm Response

Interface Systems; St. Louis (MO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Full benefits on Day 1 of employment

3 weeks paid vacation time

10 days paid sick time

Uncapped referral bonuses

Training provided

Job summary

Interface Systems is seeking an experienced Level 3 iSOC Coordinator to manage real-time security events from their state-of-the-art operations center in St. Louis.

You will communicate with monitored sites via two-way audio, perform alarms verification, and coordinate with emergency services as needed. The role emphasizes rapid decision-making, de-escalation, and precise documentation while ensuring life-safety and customer satisfaction.

Qualifications

• High school diploma or GED is required.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills are essential to professional interactions.

Responsibilities

• Perform remote security checks and virtual tours of customer locations to identify vulnerabilities.
• Conduct virtual security escorts during business opening/closing or upon request.
• Communicate with customer locations using two-way audio/video surveillance technology.
• Take action based on severity, including contacting customers or emergency services.
• Answer inbound calls to resolve, escalate, or support security inquiries.
• Maintain accurate records in the automation system and documentation.
• Monitor and respond to alarm signals, verify their validity, and call customers accordingly.
• Perform video verification of alarms to confirm incidents.
• Notify individuals per customer instructions and provide life-safety support to emergency services.
• Provide basic alarm support such as arming/disarming and resetting alarms.
• Manage live audio interactions during alarm events using two-way audio systems.
• Intervene during real-time incidents with authority and clear communication.
• Handle situations like loitering or trespassing with de-escalation or quick decisions.
• Document interactions and ensure follow-up to resolve incidents.
• Generate detailed reports on alarm responses and life-safety interventions.
• Adhere to Interface policies and training requirements.

Skills

Excellent communication

Active listening

Calm under pressure

MS Office

Customer service oriented

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interface Systems is seeking an experienced Level 3 iSOC Coordinator to manage real-time security events from their state-of-the-art operations center in St. Louis.

You will communicate with monitored sites via two-way audio, perform alarms verification, and coordinate with emergency services as needed. The role emphasizes rapid decision-making, de-escalation, and precise documentation while ensuring life-safety and customer satisfaction.