Real-Time iSOC Security Dispatcher

Interface Systems, LLC; St. Louis (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Benefits on Day 1 of employment

3 weeks paid vacation

10 days paid sick time

Referral bonuses

New hire bonus $500

On-site in St. Louis

Training provided

Job summary

Interface Systems, LLC is seeking a Level 3 iSOC Coordinator to manage real-time security events from our on-site office in St. Louis. You will handle live audio and video interactions, verify alarms, and dispatch emergency services when needed.

The role emphasizes rapid decision-making, clear communication, and the ability to de-escalate incidents while maintaining detailed documentation and reporting for all interactions.

Qualifications

• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills.
• Strong active listening skills.

Responsibilities

• Perform remote security checks/virtual tours of customer locations, carefully observing all areas for potential security vulnerabilities, criminal and/or unusual activities.
• Communicate with customer locations using state-of-the-art two-way audio/video surveillance technology.
• Monitor, verify and respond to alarm signals, placing outgoing telephone calls to verify validity of alarm signals.
• Provide critical life safety support by ensuring clear, timely and accurate dispatch and alarm communication to emergency personnel.
• Manage live audio interactions in response to alarm events or customer requests, utilizing two-way audio systems to communicate directly with individuals at monitored sites.
• Handle situations such as loitering, trespassing, or other security violations, often requiring de-escalation or rapid decision-making.
• Document all interactions and ensure proper follow-up to ensure the resolution of incidents.

Skills

Customer service

Call center experience

Active listening

Calm under pressure

Education

High school diploma or GED

Job description

Interface Systems, LLC is seeking a Level 3 iSOC Coordinator to manage real-time security events from our on-site office in St. Louis. You will handle live audio and video interactions, verify alarms, and dispatch emergency services when needed.

The role emphasizes rapid decision-making, clear communication, and the ability to de-escalate incidents while maintaining detailed documentation and reporting for all interactions.