iSOC Dispatcher — Real-Time Alarm Response & De-Escalation

Interface Systems; St. Louis (MO); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Benefits on Day 1

3 weeks vacation

10 days sick leave

Referral bonuses

Training provided

Shift differential

Performance bonus

Job summary

Interface Systems is seeking a Level 3 iSOC Coordinator in St. Louis to manage real-time security events, oversee two-way audio interactions with monitored sites, verify alarms, and coordinate with emergency services.

You will advance through three responsibility levels, handle life-safety communications, document actions, and generate incident reports while benefiting from day-1 benefits, shift differentials, and performance bonuses.

Qualifications

• High school diploma or GED required.
• Experience in customer service, dispatch, or security preferred.
• Strong communication and active listening skills.
• Proficiency with Microsoft Office.
• Ability to stay calm under pressure.

Responsibilities

• Perform remote security checks and virtual site observations.
• Communicate with locations via two-way audio/video.
• Respond to alarms and contact emergency services when needed.
• Answer inbound calls and resolve security inquiries.
• Document interactions in the system of record.
• Generate detailed incident reports.

Skills

Customer service

Communication

Active listening

Problem solving

MS Office

Security ops

Education

High school diploma or GED

Tools

Video surveillance software

Job description

Interface Systems is seeking a Level 3 iSOC Coordinator in St. Louis to manage real-time security events, oversee two-way audio interactions with monitored sites, verify alarms, and coordinate with emergency services.

You will advance through three responsibility levels, handle life-safety communications, document actions, and generate incident reports while benefiting from day-1 benefits, shift differentials, and performance bonuses.