Senior iSOC Coordinator - Real-Time Security & Dispatch

Interface Systems; St. Louis (MO); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Benefits from Day 1

3 weeks paid vacation

10 days paid sick time

Uncapped referral bonuses

Training provided

Shift differential opportunities

Job summary

Interface Systems is seeking a Level 3 iSOC Coordinator in St. Louis to manage real-time conversations and interventions during critical security events.

You will handle live audio communication with monitored sites, verify alarms via video, and coordinate actions to prevent security breaches. The role demands rapid decision-making, clear communication with customers and emergency personnel, and the ability to de-escalate threats in a fast-paced environment.

Qualifications

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills.
• Strong active listening skills to understand customer needs.

Responsibilities

• Perform remote security checks/ virtual tours of customer locations, observing potential security vulnerabilities.
• Conduct virtual security escorts to safeguard customers during opening/closing or at customer request.
• Communicate with customer locations using two-way audio/video surveillance technology.
• Take appropriate action based on severity, including contacting emergency services.
• Answer inbound calls to resolve, escalate, or support security inquiries.
• Maintain records in the automation system.
• Monitor, verify and respond to alarm signals, placing calls to verify validity.
• Provide alarm verification via video and notify personnel according to instructions.
• Document interactions and generate detailed incident reports.

Skills

Communication

Active listening

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interface Systems is seeking a Level 3 iSOC Coordinator in St. Louis to manage real-time conversations and interventions during critical security events.

You will handle live audio communication with monitored sites, verify alarms via video, and coordinate actions to prevent security breaches. The role demands rapid decision-making, clear communication with customers and emergency personnel, and the ability to de-escalate threats in a fast-paced environment.