Senior iSOC Coordinator: Real-Time Security & De-Escalation

Interface Systems; St. Louis (MO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Full benefits on Day 1 of employment

3 weeks paid vacation time

10 days paid sick time

Uncapped referral bonuses

Training provided

Job summary

Interface Systems is seeking a Level 3 iSOC Coordinator for on-site work in Missouri. The role involves real-time security management, two-way audio/video monitoring, and live incident intervention to protect customers and assets.

You will handle alarm verification, video monitoring, and rapid decision-making, communicating with customers and emergency services. Training is provided and benefits start Day 1, with notable shift differentials.

Qualifications

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles preferred.
• Excellent communication and interpersonal skills ensuring professionalism.

Responsibilities

• Perform remote security checks/virtual tours of customer locations, observing for vulnerabilities and unusual activities.
• Conduct virtual security escorts to safeguard customers during opening/closing and on request.
• Communicate with customer locations using two-way audio/video surveillance technology.
• Take appropriate action based on severity, including contacting customers or emergency services.
• Answer inbound calls to assist with security and system inquiries from customers, employees, vendors.
• Maintain accurate records in the automation system and documentation.
• Monitor, verify and respond to alarm signals and place verification calls.
• Perform video verification of alarms to confirm breaches or incidents.
• Notify individuals of alarms per customer instructions and provide life safety support.
• Provide basic alarm support such as arming/disarming and resetting signals.
• Manage live audio interactions during alarm events and de-escalate as needed.
• Use two-way audio to project authority and communicate clearly during incidents.
• Handle loitering, trespassing, or other violations with rapid decision-making.
• Document interactions and follow up to resolve incidents, generate reports.

Skills

Customer service

Communication

Active listening

Calm under pressure

Phone etiquette

Education

High school diploma or GED

Job description

Interface Systems is seeking a Level 3 iSOC Coordinator for on-site work in Missouri. The role involves real-time security management, two-way audio/video monitoring, and live incident intervention to protect customers and assets.

You will handle alarm verification, video monitoring, and rapid decision-making, communicating with customers and emergency services. Training is provided and benefits start Day 1, with notable shift differentials.