iSOC Level 3 Coordinator: Real-Time Security Lead

Interfacesystems; St. Louis (MO); On-site; USD 45,000 - 54,000; Full time

Benefits offered by this job

Full benefits on Day 1 of employment

3 weeks paid vacation time and 10 days

Uncapped employee referral bonuses

Shift differential and bonuses

Job summary

Interface Systems in Missouri is seeking an iSOC Coordinator to oversee Level 3 security operations, including live interactions with monitored sites, alarm verification, and rapid decision-making. You will manage incidents, de-escalate threats, and document actions in a fast-paced SOC.

This 24/7 role requires weekend/holiday availability, offers day-one benefits, and a starting pay of $22/hour along with shift differentials and bonus opportunities.

Qualifications

• High school diploma or GED required.
• Two years of customer service, call center, dispatch, or security experience preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Perform remote security checks and virtual tours of customer locations, observing areas for vulnerabilities.
• Conduct virtual security escorts to safeguard customers during business operations.
• Communicate with customer locations using two‑way audio/video surveillance technology.
• Respond to alarms and incidents with clear, concise actions and escalation when needed.
• Answer inbound calls to resolve security inquiries and support customers, employees, and vendors.
• Maintain accurate records in the system of record and generate detailed incident reports.
• Monitor and verify alarm signals, perform video verification, and notify designated contacts as instructed.
• Provide life safety support and coordinate with emergency services when required.
• Manage live audio interactions during incidents and de-escalate as necessary.

Skills

Communication

Active listening

De-escalation

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interface Systems in Missouri is seeking an iSOC Coordinator to oversee Level 3 security operations, including live interactions with monitored sites, alarm verification, and rapid decision-making. You will manage incidents, de-escalate threats, and document actions in a fast-paced SOC.

This 24/7 role requires weekend/holiday availability, offers day-one benefits, and a starting pay of $22/hour along with shift differentials and bonus opportunities.