iSOC Level 3 Coordinator: Real-Time Security Lead

Interfacesystems

St. Louis (MO)

On-site

USD 45,000 - 54,000

Full time

5 days ago
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Benefits offered by this job

Full benefits on Day 1 of employment
3 weeks paid vacation time and 10 days
Uncapped employee referral bonuses
Shift differential and bonuses

Job summary

Interface Systems in Missouri is seeking an iSOC Coordinator to oversee Level 3 security operations, including live interactions with monitored sites, alarm verification, and rapid decision-making. You will manage incidents, de-escalate threats, and document actions in a fast-paced SOC.

This 24/7 role requires weekend/holiday availability, offers day-one benefits, and a starting pay of $22/hour along with shift differentials and bonus opportunities.

Qualifications

  • High school diploma or GED required.
  • Two years of customer service, call center, dispatch, or security experience preferred.
  • Excellent communication and interpersonal skills.

Responsibilities

  • Perform remote security checks and virtual tours of customer locations, observing areas for vulnerabilities.
  • Conduct virtual security escorts to safeguard customers during business operations.
  • Communicate with customer locations using two‑way audio/video surveillance technology.
  • Respond to alarms and incidents with clear, concise actions and escalation when needed.
  • Answer inbound calls to resolve security inquiries and support customers, employees, and vendors.
  • Maintain accurate records in the system of record and generate detailed incident reports.
  • Monitor and verify alarm signals, perform video verification, and notify designated contacts as instructed.
  • Provide life safety support and coordinate with emergency services when required.
  • Manage live audio interactions during incidents and de-escalate as necessary.

Skills

Communication
Active listening
De-escalation
Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interface Systems in Missouri is seeking an iSOC Coordinator to oversee Level 3 security operations, including live interactions with monitored sites, alarm verification, and rapid decision-making. You will manage incidents, de-escalate threats, and document actions in a fast-paced SOC.

This 24/7 role requires weekend/holiday availability, offers day-one benefits, and a starting pay of $22/hour along with shift differentials and bonus opportunities.

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