Senior iSOC Coordinator: Real-Time Incident Response

Interface Systems; Ascalon (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Full benefits on Day 1 of employment

3 weeks paid vacation + 10 days paid S

Uncapped referral bonuses

Training provided

Job summary

Interface Systems is seeking a Level 3 iSOC Coordinator to manage real-time security events. You will handle live two-way audio/video interactions, verify alarms, and coordinate with customers and emergency services.

The role includes escalation, rapid decision-making, and thorough documentation in a fast-paced environment. Excellent communication, calm under pressure, and experience in security or dispatch are essential.

Qualifications

• Two years of experience in customer service, call center, dispatch, or security roles.
• Excellent communication and interpersonal skills.
• Ability to stay calm under pressure in urgent situations.
• Proficient with Microsoft Office applications.

Responsibilities

• Perform remote security checks and virtual tours of client locations.
• Respond to alarms with verification and dispatch accordingly.
• Take inbound calls to resolve security inquiries.
• Manage live audio/video interactions with monitored sites.
• Document all interactions and generate incident reports.
• Coordinate with emergency services as needed.

Skills

Customer service experience

Call center/dispatch

Security awareness

Excellent communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interface Systems is seeking a Level 3 iSOC Coordinator to manage real-time security events. You will handle live two-way audio/video interactions, verify alarms, and coordinate with customers and emergency services.

The role includes escalation, rapid decision-making, and thorough documentation in a fast-paced environment. Excellent communication, calm under pressure, and experience in security or dispatch are essential.