Senior iSOC Coordinator: Real-Time Security & Alarms

Interface Systems; Ascalon (MO); Presencial; USD 26 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Benefits from day 1

3 weeks vacation + 10 days sick

Referral bonuses (uncapped)

Shift differentials

Performance bonus up to $1,000/mo

Attendance bonus up to $3,000/yr

New hire bonus $500

Bi-weekly orientation

Resumo da oferta

Interface Systems is seeking a Level 3 iSOC Coordinator to manage real-time security events using two-way audio/video systems. You will verify alarms, monitor video feeds, de-escalate incidents, and coordinate with customers and emergency services from our on-site security operations center.

The role requires resilience, quick decision-making, and excellent communication. Benefits begin on day one, with variable shifts, weekend coverage, and performance bonuses in a fast-paced environment.

Qualificações

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills.
• Ability to stay calm and professional under pressure.

Responsabilidades

• Perform remote security checks and virtual tours of customer locations.
• Conduct virtual security escorts during opening/closing and upon request.
• Communicate via state-of-the-art two-way audio/video systems.
• Respond to alarms, verify validity, and coordinate with emergency services as needed.
• Handle inbound inquiries from customers, employees, and vendors.
• Maintain accurate records in the automation system and generate incident reports.
• Provide life safety support with clear dispatch and alarm communications to emergency personnel.
• Manage live audio interactions during real-time incidents and de-escalate when necessary.

Conhecimentos

Exceptional communication

Interpersonal skills

Active listening

MS Office

Formação académica

High school diploma or GED

Ferramentas

None

Descrição da oferta de emprego

Interface Systems is seeking a Level 3 iSOC Coordinator to manage real-time security events using two-way audio/video systems. You will verify alarms, monitor video feeds, de-escalate incidents, and coordinate with customers and emergency services from our on-site security operations center.

The role requires resilience, quick decision-making, and excellent communication. Benefits begin on day one, with variable shifts, weekend coverage, and performance bonuses in a fast-paced environment.