Senior Invoice Resolution Specialist

Wesco; Oregon; Híbrido; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Wesco is seeking a Senior Specialist - Customer Care to join its Centralized Customer Care team in the United States. The role focuses on researching variances between purchase orders and supplier invoices, advising Accounts Payable, and handling offsetting cost adjustments within Wesco's policies.

The position requires 3+ years of related experience, strong Excel and Oracle skills, and the ability to work independently while coordinating with Sales, Operations and AP teams.

Formación

• High School Degree or Equivalent required.
• Associate degree preferred.
• At least three (3) years of related experience required.
• Strong time management skills and ability to prioritize issues.
• Solid interpersonal and written communication skills.
• Able to work well under pressure and detailed oriented.
• Computer literate with MS Word, Excel and e-mail.
• Data entry and typing skills.
• Familiarity with Oracle or similar financial systems preferred.

Responsabilidades

• Research and resolve all supplier invoice discrepancies with little supervision.
• Process offsetting transactions to ensure complete resolution.
• Serve as a subject matter expert for supplier invoice resolution within the field.
• Liaise with Sales, Operations, Inventory Management and Accounts Payable to resolve issues.
• Organize and manage a large volume of discrepancies across branches and escalate as needed.

Conocimientos

Communication skills

Time management

Interpersonal skills

Written communication

Attention to detail

Pressure handling

Teamwork

Travel flexibility

Educación

High School Diploma or equivalent

Associate degree / College diploma

Herramientas

Oracle

Excel

MS Word

Email client

Descripción del empleo

Wesco is seeking a Senior Specialist - Customer Care to join its Centralized Customer Care team in the United States. The role focuses on researching variances between purchase orders and supplier invoices, advising Accounts Payable, and handling offsetting cost adjustments within Wesco's policies.

The position requires 3+ years of related experience, strong Excel and Oracle skills, and the ability to work independently while coordinating with Sales, Operations and AP teams.