Customer Care Specialist

WESCO Distribution; Metairie (LA); On-site; USD 36,000 - 52,000; Full time

Job summary

WESCO Distribution in Metairie, LA seeks a Specialist - Customer Care to join our Centralized Customer Care team focused on supplier invoice resolution. You will research discrepancies between purchase orders and supplier invoices and support AP with resolving issues and offsetting transactions.

You will collaborate with Sales, Operations and Inventory Management to drive accurate payables and communicate resolutions, handling a high volume of discrepancies across branches with professionalism

Qualifications

• High School Degree or Equivalent required; Associates’ Degree (U.S.)/College Diploma (Canada) preferred.
• 1 year of related experience required; 3 years preferred.
• 1 year of Oracle or other large integrated financial system experience is preferred.
• Accounting knowledge strongly preferred, including understanding of income statements, general ledger accounts, balance sheets, sales, and margin, etc. preferred.
• Strong Microsoft Excel experience is preferred.
• Time management skills required, including ability to prioritize customer issues and resolve with positive outcomes.
• Solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to effectively communicate both verbally and in writing.
• Able to work well under pressure.
• Strong attention to detail.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.

Responsibilities

• Assist with research and resolution on supplier invoice discrepancies (variance between Wesco Purchase Order and Supplier Invoice) with little supervision
• Assist with resolution of discrepancies, and processing offsetting transactions (such as cost adjustments to inventory and historical corrections to customer billings) to ensure complete resolution
• Supplier invoice resolution subject matter expert for the field (Sales and Operations)
• Provides support between Sales, Operations, Inventory Management, and Accounts Payable teams to research and resolve payables issues and communicate resolution back to Accounts Payable team
• Effectively organizes and manages large volume of discrepancies across numerous branches, interfacing with employees in the field, and escalating timely to field management as necessary

Skills

Microsoft Excel

Written and verbal communication

Time management

Interpersonal skills

MS Word

Attention to detail

Travel readiness

Education

High School Diploma

Associate degree

Tools

Oracle

ERP systems

Job description

As a Specialist - Customer Care, you will be part of a specialized team within Wesco’s Centralized Customer Care organization focused specifically on supplier invoice resolution. You will assist with root cause discrepancies between purchase orders and a supplier’s invoices. You will support the Accounts Payable team on appropriate resolution and processing any offsetting transactions (including inventory and cost adjustments), largely self-directed within the framework of Wesco’s internal policy, and Customer Care’s standard operating procedures.

Responsibilities:

• Assist with research and resolution on supplier invoice discrepancies (variance between Wesco Purchase Order and Supplier Invoice) with little supervision
• Assist with resolution of discrepancies, and processing offsetting transactions (such as cost adjustments to inventory and historical corrections to customer billings) to ensure complete resolution
• Supplier invoice resolution subject matter expert for the field (Sales and Operations)
• Provides support between Sales, Operations, Inventory Management, and Accounts Payable teams to research and resolve payables issues and communicate resolution back to Accounts Payable team
• Effectively organizes and manages large volume of discrepancies across numerous branches, interfacing with employees in the field, and escalating timely to field management as necessary

Qualifications:

• High School Degree or Equivalent required; Associates’ Degree (U.S.)/College Diploma (Canada) preferred
• 1 year of related experience required; 3 years preferred
• 1 year of Oracle or other large integrated financial system experience is preferred
• Accounting knowledge strongly preferred, including understanding of income statements, general ledger accounts, balance sheets, sales, and margin, etc. preferred
• Strong Microsoft Excel experience is preferred
• Time management skills required, including ability to prioritize customer issues and resolve with positive outcomes
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel and e-mail
• Ability to travel up to 25%