Invoice Discrepancy Specialist — Customer Care

Anixter International; Metairie (LA); Hybrid; USD 28,000 - 35,000; Full time

Benefits offered by this job

Medical coverage

Bonus plan

Retirement plan

Job summary

Wesco International, Inc. is seeking a Specialist - Customer Care to join the Centralized Customer Care team in the United States. You will resolve supplier invoice discrepancies, support Accounts Payable, and process offsetting transactions within company policy.

You will collaborate with Sales, Operations, Inventory Management and AP to drive timely resolution, manage a large volume of cases, and communicate outcomes to field teams. Prior accounting and Oracle experience are valued.

Qualifications

• High School Diploma or Equivalent required; Associates/College Diploma preferred
• 1 year of related experience required; 3 years preferred
• 1 year of Oracle or other large financial system experience preferred
• Accounting knowledge is strongly preferred (income statements, GL, balance sheets)
• Strong Microsoft Excel experience is preferred

Responsibilities

• Assist with research and resolution on supplier invoice discrepancies with minimal supervision
• Process offsetting transactions (cost adjustments, inventory corrections) to ensure full resolution
• Serve as SME for supplier invoice resolution across Sales and Operations
• Coordinate with Sales, Operations, Inventory Management and Accounts Payable to resolve payables issues
• Organize large volumes of discrepancies across branches and escalate to field management as needed

Skills

Microsoft Excel

Accounting knowledge

Communication

Attention to detail

Time management

Education

High School Diploma or Equivalent

Associates’ Degree/College Diploma

Tools

Oracle

Excel (Advanced)

Job description

Wesco International, Inc. is seeking a Specialist - Customer Care to join the Centralized Customer Care team in the United States. You will resolve supplier invoice discrepancies, support Accounts Payable, and process offsetting transactions within company policy.

You will collaborate with Sales, Operations, Inventory Management and AP to drive timely resolution, manage a large volume of cases, and communicate outcomes to field teams. Prior accounting and Oracle experience are valued.