Senior Intake Specialist — High-Value Personal Injury (Remote)

TopDog Law LLC; Illinois; Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

HSA

Life insurance

Disability coverage

Paid time off

Parental leave

Job summary

TopDog Law LLC is a nationally scaling, fully remote personal injury firm. We seek a Senior Intake Specialist who can handle complex intake cases where information is not yet sufficient to decide on signing. You will work with our managing attorneys in your state to refine intake criteria as we scale.

You will engage with potential clients and families with empathy, collect critical details, and deliver a clear recommendation on next steps. This role offers growth as the firm expands nationally.

Qualifications

• 5+ years of personal injury law experience.
• Exceptional written and verbal communication, with real comfort talking to seriously injured clients and grieving families.
• Strong critical thinking and attention to detail.
• Consistent follow-through in a fast-moving environment.

Responsibilities

• Review exception cases and dig into injuries, liability, and red flags.
• Spot commercial vehicle involvement and catastrophic or high-value potential.
• Talk with prospective clients and families with empathy, and ask the right follow-up questions.
• Give the managing attorney a clear recommendation (sign, refer, or decline) with your reasoning.
• Document everything in Filevine and our intake systems, and hand off signed cases cleanly.
• Review intake calls and recommend improvements to agent training and the intake questionnaire.
• Proactively follow up with escalated clients to resolve concerns, improve client satisfaction, and prevent client-initiated case withdrawals.

Skills

Communication

Critical thinking

Attention to detail

Client empathy

Tools

Filevine

Job description

TopDog Law LLC is a nationally scaling, fully remote personal injury firm. We seek a Senior Intake Specialist who can handle complex intake cases where information is not yet sufficient to decide on signing. You will work with our managing attorneys in your state to refine intake criteria as we scale.

You will engage with potential clients and families with empathy, collect critical details, and deliver a clear recommendation on next steps. This role offers growth as the firm expands nationally.