Senior Intake & Case Qualification Specialist

Topdog Law, Llc; North Carolina; Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

HSA

Life insurance

Disability coverage

Paid time off

Parental leave

Job summary

TopDog Law, a nationally scaling personal injury firm, seeks a Case Qualification Specialist in North Carolina to assess high-value and potentially catastrophic cases at intake. You’ll work with the managing attorney in your state to sharpen intake criteria and decide which cases to sign, refer, or decline, while documenting decisions in Filevine.

You will interact with seriously injured clients and families, dig into injuries, liability, and red flags, and help optimize agent training through

Qualifications

• 5+ years of personal injury law experience.
• Experience evaluating premises liability and general negligence claims under contributory negligence framework.
• Exceptional written and verbal communication, with comfort talking to seriously injured clients and grieving families.
• Strong critical thinking and attention to detail.
• Consistent follow-through in a fast-moving environment.

Responsibilities

• Review exception cases and dig into injuries, liability, and red flags.
• Spot commercial vehicle involvement and catastrophic or high-value potential.
• Talk with prospective clients and families with empathy, and ask the right follow-up questions.
• Give the managing attorney a clear recommendation (sign, refer, or decline) with your reasoning.
• Document everything in Filevine and intake systems, and hand off signed cases cleanly.
• Review intake calls and recommend improvements to agent training and the intake questionnaire.
• Proactively follow up with escalated clients to resolve concerns and improve client satisfaction.

Skills

5+ years of PI law experience

Premises liability evaluation

Exceptional written and verbal comms

Critical thinking

Follow-through in fast-paced env

Job description

TopDog Law, a nationally scaling personal injury firm, seeks a Case Qualification Specialist in North Carolina to assess high-value and potentially catastrophic cases at intake. You’ll work with the managing attorney in your state to sharpen intake criteria and decide which cases to sign, refer, or decline, while documenting decisions in Filevine.

You will interact with seriously injured clients and families, dig into injuries, liability, and red flags, and help optimize agent training through