Senior Intake Specialist - High-Value Personal Injury

Topdog Law, Llc; Georgia; Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

HSA

Life insurance

Disability insurance

Paid time off

Parental leave

Job summary

TopDog Law is a nationally scaling, fully integrated personal injury firm offering a remote work environment. We seek a Senior Intake Specialist to take on exception cases where initial intake data is insufficient for signing decisions.

You will evaluate injuries, liability, and red flags, and interact with clients with empathy to guide attorneys on whether to sign or refer. You will document findings in Filevine, provide clear recommendations, and help refine intake criteria over time while

Qualifications

• 5+ years of personal injury law experience.
• Exceptional written and verbal communication with seriously injured clients.
• Strong critical thinking and attention to detail.
• Consistent follow-through in a fast-moving environment.

Responsibilities

• Review exception cases and assess injuries, liability, and red flags.
• Spot commercial vehicle involvement and high-value potential.
• Talk with prospective clients with empathy and ask the right follow-up questions.
• Give the managing attorney a clear recommendation (sign, refer, or decline) with your reasoning.
• Document everything in Filevine and our intake systems, and hand off signed cases cleanly.
• Review intake calls and recommend improvements to agent training and the intake questionnaire.
• Proactively follow up with escalated clients to resolve concerns and prevent client withdrawals.

Skills

Personal injury law

Written and verbal communication

Critical thinking

Attention to detail

Follow-through

Client empathy

Education

Paralegal experience

Tools

Filevine

Job description

TopDog Law is a nationally scaling, fully integrated personal injury firm offering a remote work environment. We seek a Senior Intake Specialist to take on exception cases where initial intake data is insufficient for signing decisions.

You will evaluate injuries, liability, and red flags, and interact with clients with empathy to guide attorneys on whether to sign or refer. You will document findings in Filevine, provide clear recommendations, and help refine intake criteria over time while