Senior Intake & Case Vetting Specialist

Topdog Law, Llc; New York (NY); Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

HSA

Life insurance

Disability coverage

Paid time off

Parental leave

Job summary

TopDog Law in the United States is seeking a Senior Intake Specialist to handle exception cases where the intake data is insufficient for a decision. You will assess injuries, liability, and red flags, communicating with clients who are often in difficult moments, and guide managing attorneys on whether to sign, refer, or decline.

You will work closely with the state managing attorney to refine intake criteria and improve processes, while documenting findings in our systems and ensuring smooth

Qualifications

• 5+ years of personal injury law experience.
• Experience evaluating NY Labor Law and construction accident cases.
• Exceptional written and verbal communication.
• Strong critical thinking and attention to detail.
• Fast-moving environment; follow-through.

Responsibilities

• Review exception cases and dig into injuries, liability, and red flags.
• Spot commercial vehicle involvement and high-value potential.
• Talk with prospective clients with empathy, and ask the right follow-up questions.
• Give the managing attorney a clear recommendation (sign, refer, or decline) with your reasoning.
• Document everything in Filevine and intake systems, and hand off signed cases.
• Review intake calls and recommend improvements to agent training and the intake questionnaire.
• Proactively follow up with escalated clients to resolve concerns, improve client satisfaction, and prevent client-initiated case withdrawals.

Skills

PI law experience

Case evaluation

Client communication

Attention to detail

Fast-paced work

Tools

Filevine

Job description

TopDog Law in the United States is seeking a Senior Intake Specialist to handle exception cases where the intake data is insufficient for a decision. You will assess injuries, liability, and red flags, communicating with clients who are often in difficult moments, and guide managing attorneys on whether to sign, refer, or decline.

You will work closely with the state managing attorney to refine intake criteria and improve processes, while documenting findings in our systems and ensuring smooth