Senior Intake & Case Qualification Specialist

Topdog Law, Llc; Mississippi; Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

HSA

Life insurance

Disability coverage

Paid time off

Parental leave

Job summary

TopDog Law is a nationally scaling personal injury firm seeking a Senior Intake Specialist to analyze exception cases and guide whether we sign, refer, or decline matters. You will work with a managing attorney in your state to refine intake criteria and improve outcomes for clients and the firm.

You’ll review case details, identify red flags, and communicate empathetically with prospective clients while ensuring accurate intake data and smooth handoffs to attorneys.

Qualifications

• 5+ years of personal injury law experience
• Exceptional written and verbal communication
• Strong critical thinking and attention to detail
• Consistent follow-through in a fast-moving environment

Responsibilities

• Review exception cases and dig into injuries, liability, and red flags
• Spot commercial vehicle involvement and catastrophic or high-value potential
• Talk with prospective clients and families with empathy, and ask the right follow-up questions
• Give the managing attorney a clear recommendation (sign, refer, or decline) with your reasoning
• Document everything in Filevine and our intake systems, and hand off signed cases cleanly
• Review intake calls and recommend improvements to agent training and the intake questionnaire
• Proactively follow up with escalated clients to resolve concerns, improve client satisfaction, and prevent client-initiated case withdrawals

Skills

Personal injury law experience

Exceptional written/verbal comms

Critical thinking

Fast-paced work ethic

Paralegal experience

Tools

Filevine

Job description

TopDog Law is a nationally scaling personal injury firm seeking a Senior Intake Specialist to analyze exception cases and guide whether we sign, refer, or decline matters. You will work with a managing attorney in your state to refine intake criteria and improve outcomes for clients and the firm.

You’ll review case details, identify red flags, and communicate empathetically with prospective clients while ensuring accurate intake data and smooth handoffs to attorneys.