Remote Senior Intake Specialist for High-Value Injury Cases

TopDog Law LLC; Georgia; Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

HSA

Life insurance

Disability coverage

Paid time off

Parental leave

Job summary

TopDog Law LLC is seeking a Senior Intake Specialist to assess complex, high-value cases at intake and guide attorneys on whether to sign, refer, or decline. You’ll work with managing attorneys in your state to refine intake criteria and improve processes.

You will review cases for injuries, liability, and red flags, speaking with clients with empathy and asking precise follow-up questions to inform decisions.

Qualifications

• 5+ years of personal injury law experience.
• Exceptional written and verbal communication with seriously injured clients and grieving families
• Strong critical thinking and attention to detail
• Consistent follow-through in a fast-moving environment

Responsibilities

• Review exception cases and dig into injuries, liability, and red flags.
• Spot commercial vehicle involvement and catastrophic or high-value potential
• Talk with prospective clients and families with empathy, and ask follow-up questions
• Give the managing attorney a clear recommendation (sign, refer, or decline) with your reasoning
• Document everything in Filevine and intake systems, and hand off signed cases cleanly
• Review intake calls and recommend improvements to agent training and the intake questionnaire.
• Proactively follow up with escalated clients to resolve concerns, improve client satisfaction, and prevent client-initiated case withdrawals.

Skills

Personal injury law experience

Exceptional communication

Critical thinking

Fast-moving environment

Tools

Filevine

Job description

TopDog Law LLC is seeking a Senior Intake Specialist to assess complex, high-value cases at intake and guide attorneys on whether to sign, refer, or decline. You’ll work with managing attorneys in your state to refine intake criteria and improve processes.

You will review cases for injuries, liability, and red flags, speaking with clients with empathy and asking precise follow-up questions to inform decisions.