Senior Intake & Benefits Specialist

Virginia-Department-of-Social-Service; Franklin (VA); On-site; USD 38,000 - 52,000; Full time

Job summary

Virginia Department of Social Services seeks a Human Services Assistant III to serve as the initial contact for clients seeking benefits, screen for eligibility, explain programs and assist with applications.

In this role you will interview clients, verify information, refer to services, and coordinate with providers while maintaining accurate records and complying with policies. Strong interpersonal skills and knowledge of public assistance programs are essential.

Qualifications

• High school diploma with post-secondary coursework in social work, human services, gerontology or related field, plus relevant work experience in public administrative support.
• Experience assisting clients with applications and explaining programs, policies and procedures.
• Ability to interview, assess eligibility and determine next steps for benefits and services.

Responsibilities

• Screen clients for benefits and services; interview and assist with applications; provide information on programs and eligibility.
• Maintain logs and prepare basic reports; schedule appointments and coordinate with staff.
• Communicate effectively with clients and professionals; maintain confidentiality and professional ethics.

Skills

Customer service

Interpersonal skills

Public service

Time management

Education

High school diploma + coursework in social work/behavioral sciences

Tools

Office software

Job description

Virginia Department of Social Services seeks a Human Services Assistant III to serve as the initial contact for clients seeking benefits, screen for eligibility, explain programs and assist with applications.

In this role you will interview clients, verify information, refer to services, and coordinate with providers while maintaining accurate records and complying with policies. Strong interpersonal skills and knowledge of public assistance programs are essential.