Client Benefits & Services Specialist

Virginia-Department-of-Social-Service; Emporia (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Virginia Department of Social Services is seeking a Human Services Assistant III to serve as the initial client contact, screen for benefits, and assist with applications. The role covers multiple program areas, including Adult Services, Foster Care, Employment Services, and Benefit Programs, with strong emphasis on referrals, documentation, and data entry.

The candidate should possess a high school diploma with relevant coursework and strong communication and organizational skills.

Qualifications

• High school diploma with post-secondary coursework in social work or related field and relevant public admin support experience.
• Ability to communicate effectively with program participants.
• Ability to interview clients and assess needs.

Responsibilities

• Screens clients for benefits and services.
• Interviews clients and explains programs, policies and procedures.
• Assists clients with applications.
• Maintains logs of client documentation.
• Schedules and coordinates appointments for clients.

Skills

Effective communication

Interpersonal skills

Counsel others

Plan and prioritize work

Conflict resolution

Education

High school diploma with related coursework in social services

Tools

Word processing

Spreadsheets

Office equipment

Job description

Virginia Department of Social Services is seeking a Human Services Assistant III to serve as the initial client contact, screen for benefits, and assist with applications. The role covers multiple program areas, including Adult Services, Foster Care, Employment Services, and Benefit Programs, with strong emphasis on referrals, documentation, and data entry.

The candidate should possess a high school diploma with relevant coursework and strong communication and organizational skills.