Intake & Benefits Screening Specialist

Commonwealth of VA Careers; Virginia (MN); On-site; USD 28,000 - 52,000; Full time

Job summary

Commonwealth of Virginia Careers is seeking a Human Services Assistant III to serve as the initial contact for clients seeking benefits and services. The role screens applicants, explains programs, assists with applications, and coordinates referrals and appointments.

Responsibilities include evaluating providers, researching information, and generating necessary reports while maintaining accurate client documentation and assisting in budget processes for adult programs.

Qualifications

• High school diploma with post-secondary coursework in social services or related field.
• Relevant work experience in public administrative support preferred.
• Ability to screen clients and explain programs and procedures.

Responsibilities

• Screens clients for benefits and services.
• Interviews clients and explains programs, policies and procedures.
• Assists clients with applications and initial screening.
• Provides information regarding programs and benefits and makes referrals.
• Maintains logs of client documentation and schedules appointments.
• Interviews applicants and verifies eligibility for services.

Skills

Customer service

Interpersonal skills

Communication

Office procedures

Education

High school diploma with post-secondary coursework

Tools

Word processing

Spreadsheets

Graphics software

File maintenance systems

Job description

Commonwealth of Virginia Careers is seeking a Human Services Assistant III to serve as the initial contact for clients seeking benefits and services. The role screens applicants, explains programs, assists with applications, and coordinates referrals and appointments.

Responsibilities include evaluating providers, researching information, and generating necessary reports while maintaining accurate client documentation and assisting in budget processes for adult programs.