Eligibility & Benefits Programs Specialist I

Virginia-Department-of-Social-Service; Franklin (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Virginia Department of Social Services in Virginia is seeking an entry-level Benefit Programs Specialist I. Under close supervision, you will be trained to determine eligibility for various social services programs and will progress to a full-performance Specialist II after training and approval.

The role involves interviewing clients, explaining programs, processing applications, evaluating data, and maintaining case records, with emphasis on confidentiality and sound judgment in stressful

Qualifications

• Requires high school diploma with additional training and related experience.
• Broad knowledge of social services eligibility and public assistance programs.
• Strong math skills to calculate percentages and formulas.
• Proficient computer and office software usage.

Responsibilities

• Conducts interviews to determine eligibility for assistance.
• Explains program requirements and reasons for eligibility.
• Processes applications for financial assistance and diversion; explains client responsibilities.
• Evaluates data for completeness and accuracy; substantiates information.
• Computes assistance plans and determines need for allowances.
• Evaluates social factors and employability; identifies income sources.

Skills

Interviewing

Communication

Data gathering

Data analysis

Education

High school diploma + training/experience

Tools

Office software

Job description

Virginia Department of Social Services in Virginia is seeking an entry-level Benefit Programs Specialist I. Under close supervision, you will be trained to determine eligibility for various social services programs and will progress to a full-performance Specialist II after training and approval.

The role involves interviewing clients, explaining programs, processing applications, evaluating data, and maintaining case records, with emphasis on confidentiality and sound judgment in stressful