Senior Human Services Screener & Client Advocate

Virginia-Department-of-Social-Service; Grundy (VA); On-site; USD 38,000 - 52,000; Full time

Job summary

Virginia Department of Social Services seeks a Human Services Assistant III to act as the initial contact for clients seeking benefits and services. The role involves screening, interviewing, and assisting with applications while coordinating referrals and maintaining case documentation.

The position emphasizes strong communication, organizational, and interpersonal skills to support adults and families in navigating social programs and resources.

Qualifications

• High school diploma with post-secondary coursework in social work or related field is preferred.
• Relevant work experience in public administrative support is acceptable in lieu of formal education.
• Ability to screen, interview, and assist clients with applications and program information.

Responsibilities

• Screens clients for benefits/services and explains programs.
• Interviews clients and assists with applications and referrals.
• Maintains logs and schedules client appointments for staff.
• Verifies information and prepares basic program reports.
• Communicates with clients in person, by email, or by telephone.
• Conducts time-sensitive client screenings and assists in budget-related tasks.

Skills

Customer service

Communication

Organizational skills

Interpersonal skills

Interviewing skills

Counseling

Problem solving

Education

High school diploma

Tools

Word processing

Spreadsheets

Database knowledge

Office equipment

Job description

Virginia Department of Social Services seeks a Human Services Assistant III to act as the initial contact for clients seeking benefits and services. The role involves screening, interviewing, and assisting with applications while coordinating referrals and maintaining case documentation.

The position emphasizes strong communication, organizational, and interpersonal skills to support adults and families in navigating social programs and resources.