Senior Intake & Administrative Support Specialist

Eddy SeniorCare; City of Schenectady (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

Eddy Senior Care PACE is seeking a Senior Administrative Assistant to be the first point of contact for prospective participants and families. You will screen inquiries, collect information, and route leads to Intake/Enrollment Specialists for follow-up.

You will also provide administrative and marketing support to the Community Liaison team and PACE program, assist with data entry, event logistics, and outreach materials.

Qualifications

• Customer-service focused with compassion for older adults and families.
• Detail-oriented and organized with data tracking experience.
• Strong communication skills to explain information clearly.

Responsibilities

• Serve as the initial contact for inquiries via phone, message, or referral.
• Gather key information to assess basic eligibility and interest level.
• Document and track all inquiries accurately and timely.
• Route qualified leads to the Intake/Enrollment Specialist for follow-up.
• Provide clear, professional information about the PACE program.
• Maintain consistent communication and a positive experience for prospective participants.
• Prepare and assemble marketing packets, folders, and outreach materials.
• Support Community Liaison staff with event preparation and logistics.
• Assist with data entry, tracking logs, and reporting needs.
• Provide general administrative support to the intake/enrollment function.

Skills

Customer service

Attention to detail

Strong communicator

Education

Associate degree or relevant experience

Tools

CRM systems

Computer systems

Job description

Eddy Senior Care PACE is seeking a Senior Administrative Assistant to be the first point of contact for prospective participants and families. You will screen inquiries, collect information, and route leads to Intake/Enrollment Specialists for follow-up.

You will also provide administrative and marketing support to the Community Liaison team and PACE program, assist with data entry, event logistics, and outreach materials.