Intake & Administrative Specialist — Care Access

Trinity Health; United States; On-site; USD 25,000 - 36,000; Full time

Job summary

Trinity Health’s Eddy Senior Care PACE program is seeking a highly organized Inquiry & Intake Support Specialist to be the first point of contact for prospective participants and families. You will screen inquiries, document data, and route leads to the Enrollment team, while providing admin and marketing support to the Community Liaison group.

The role emphasizes compassionate customer service, meticulous data handling, and team collaboration to move candidates through enrollment efficiently

Qualifications

• Associate degree or relevant experience preferred.
• Experience in healthcare, intake, call center, customer service, or administrative support preferred.
• Experience working with older adults or vulnerable populations a plus.
• Comfortable using computer systems for documentation and tracking.
• Strong organizational and multitasking skills.

Responsibilities

• Serve as the initial contact for incoming inquiries (phone, message, referral).
• Gather key information to determine eligibility and interest level.
• Document and track all inquiries accurately and timely.
• Route qualified leads to the Intake/Enrollment Specialist for follow-up.
• Provide clear, professional information about the PACE program to callers and families.
• Maintain consistent communication and a positive experience for all prospective participants.
• Prepare and assemble marketing packets, folders, and outreach materials.
• Support Community Liaison staff with event preparation and logistics.
• Assist with data entry, tracking logs, and reporting needs.

Skills

Customer service

Detail oriented

Communication

Proactivity

Teamwork

Education

Associate degree or relevant experience

Tools

Computer systems

Job description

Trinity Health’s Eddy Senior Care PACE program is seeking a highly organized Inquiry & Intake Support Specialist to be the first point of contact for prospective participants and families. You will screen inquiries, document data, and route leads to the Enrollment team, while providing admin and marketing support to the Community Liaison group.

The role emphasizes compassionate customer service, meticulous data handling, and team collaboration to move candidates through enrollment efficiently