Senior Administrative Assistant - Eddy Senior Care

Trinity Health; City of Schenectady (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

Trinity Health is seeking an organized Inquiry & Intake Support Specialist for Eddy Senior Care PACE. This role serves as the first point of contact for prospective participants and families, screens inquiries for basic eligibility, and routes qualified leads to Intake/Enrollment Specialists.

You will assist with data entry, packet preparation, and event support for the Community Liaison team and PACE program, contributing to a collaborative, mission-driven environment.

Qualifications

• Customer-service focused – able to engage compassionately with older adults and families.
• Detail-oriented and organized – comfortable tracking multiple inquiries and data points.
• Strong communicator – able to ask the right questions and clearly explain information.
• Efficient and proactive – able to triage and prioritize effectively.
• Team-oriented – collaborates closely with intake, marketing, and operations staff.

Responsibilities

• Serve as the initial contact for incoming inquiries (phone, message, referral).
• Gather key information to help determine basic eligibility and level of interest.
• Document and track all inquiries (qualified and non-qualified) accurately and timely.
• Route qualified leads to the appropriate Intake/Enrollment Specialist for follow-up.
• Provide clear, professional information about the PACE program to callers and families.
• Maintain consistent communication and a positive experience for all prospective participants.

Skills

Customer service

Detail-oriented

Communication

Time management

Team collaboration

Education

Associate degree or relevant experience preferred

Job description

Employment Type: Full time Shift: Day Shift Description: Senior Administrative Assistant – Eddy Senior Care PACE

Full Time Days

Eddy Senior Care PACE (Program of All-Inclusive Care for the Elderly) helps older adults remain safely in their homes and communities by providing comprehensive medical, social, and supportive services. As our program continues to grow, we are expanding our team to ensure every prospective participant receives timely, thoughtful, and informed support.

Position Overview

We are seeking a highly organized and personable Inquiry & Intake Support Specialist to serve as the first point of contact for prospective participants and families. This role plays a critical part in ensuring that inquiries are efficiently screened, documented, and routed, allowing our Intake/Enrollment Specialists to focus on the most qualified leads and move candidates smoothly through the enrollment process. In addition, this position provides administrative and marketing support to the Community Liaison team and PACE program as a whole.

Key Responsibilities

• Serve as the initial contact for incoming inquiries (phone, message, referral)
• Gather key information to help determine basic eligibility and level of interest
• Document and track all inquiries (qualified and non-qualified) accurately and timely
• Route qualified leads to the appropriate Intake/Enrollment Specialist for follow-up
• Provide clear, professional information about the PACE program to callers and families
• Maintain consistent communication and a positive experience for all prospective participants

Administrative & Marketing Support

• Prepare and assemble marketing packets, folders, and outreach materials
• Support Community Liaison staff with event preparation and logistics
• Assist with data entry, tracking logs, and reporting needs
• Provide general administrative support to the intake/enrollment function

What We Are Looking For:

• Customer-service focused – able to engage compassionately with older adults and families
• Detail-oriented and organized – comfortable tracking multiple inquiries and data points
• Strong communicator – able to ask the right questions and clearly explain information
• Efficient and proactive – able to triage and prioritize effectively
• Team-oriented – collaborates closely with intake, marketing, and operations staff

Qualifications

• Associate degree or relevant experience preferred
• Prior experience in healthcare, intake, call center, customer service, or administrative support strongly preferred
• Experience working with older adults or vulnerable populations a plus
• Comfortable using computer systems for documentation and tracking
• Strong organizational and multitasking skills

Why Join Eddy Senior Care?

• Mission-driven work supporting older adults in the community
• Collaborative, team-based care model
• Opportunity to grow within a rapidly expanding PACE program
• Meaningful role with direct impact on access to care

Pay Range: $18.50 - $25.92

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.