PACE Intake Specialist — Elder Care Enrollment

Habitat-Health; San Leandro (CA); On-site; USD 36,000 - 43,000; Full time

Job summary

Habitat Health in California seeks an Intake Coordinator to facilitate the intake process for prospective participants entering the PACE program. You will coordinate home visits, tours, assessments, and follow-up appointments with caregivers and cross-functional teams to ensure a smooth enrollment experience.

The role requires a Bachelor's degree in a related field, at least one year in healthcare or enrollment, strong communication and multitasking skills, proficiency with CRM/EMR and Microsoft

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Marketing, or a related field, or an equivalent combination of education and relevant experience.
• Minimum of one (1) year of experience in healthcare, enrollment, participant services, care coordination, customer service, or a similar role supporting participant engagement or enrollment processes.
• Demonstrated ability to coordinate multiple priorities while managing participant information, scheduling, and documentation with strong attention to detail and timely follow-through.
• Experience working with Medicare, Medicaid, state and county eligibility programs, or other healthcare eligibility and enrollment processes preferred.
• Strong communication and collaboration skills, with the ability to effectively engage prospective participants, caregivers, and cross-functional teams to support a seamless intake and enrollment experience.
• Demonstrated ability to work independently while collaborating across teams to achieve shared outcomes.
• Experience using Microsoft Office and the ability to quickly learn CRM, EMR, and other organizational systems.
• Proof of a valid driver's license, reliable transportation, and automobile insurance; ability to travel throughout the service area.
• Active CPR/BLS certification or ability to obtain certification within 30 days of hire.

Responsibilities

• Coordinates the end-to-end intake process for prospective participants by partnering with cross-functional teams to support a seamless and timely enrollment experience.
• Coordinates home visits, center tours, assessments, and follow-up appointments to ensure timely progression through the intake and enrollment journey.
• Maintains proactive communication with Outreach & Enrollment, and clinical pre-enrollment teams to provide timely updates and support efficient coordination throughout the intake process.
• Partners with clinical teams to identify, coordinate, and facilitate additional assessments required to support participant eligibility and IDT presentation.
• Delivers a welcoming, participant-centered experience by guiding prospective participants and caregivers through center tours and providing education on the PACE model and Habitat Health's services.
• Maintains accurate participant information, referral activity, and intake documentation within CRM, EMR, and other systems in a timely manner.
• Coordinates and tracks participant requirements throughout each stage of the intake and enrollment process to support timely completion of documentation and activities.
• Supports high-quality participant handoffs by coordinating a seamless transition from intake through enrollment and into the IDT.
• Supports community events, enrollment conferences, and other initiatives that promote participant engagement and program awareness.
• Maintains compliance with applicable federal and state regulatory requirements, as well as Habitat Health policies and procedures.

Skills

Communication

Collaboration

Multitasking

Attention to detail

Independence

Education

Bachelor's degree in Healthcare Administration or related field

Tools

CRM systems

EMR systems

Microsoft Office

Job description

Habitat Health in California seeks an Intake Coordinator to facilitate the intake process for prospective participants entering the PACE program. You will coordinate home visits, tours, assessments, and follow-up appointments with caregivers and cross-functional teams to ensure a smooth enrollment experience.

The role requires a Bachelor's degree in a related field, at least one year in healthcare or enrollment, strong communication and multitasking skills, proficiency with CRM/EMR and Microsoft