Senior Insurance Client Success & Renewal Leader

Arthur J. Gallagher & Co.; Bloomfield Hills (MI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Arthur J. Gallagher & Co. is seeking a Senior Client Service Manager to join our Commercial team.

You will lead complex renewals, build trusted client relationships, and deliver innovative insurance solutions, while mentoring colleagues and guiding strategic risk management. Ideal candidates bring 5+ years in client service/claims, a Property & Casualty license, and proficiency with Microsoft Office. This is a customer-focused role with opportunities for growth and impact across our global

Qualifications

• 5+ years of client service and/or claims management experience.
• Property and Casualty Insurance License.
• Proficiency in Microsoft Office.
• Bachelor's degree or High School diploma with 10+ years of client service/claims experience.

Responsibilities

• Lead renewal process and strategy for complex accounts with needs analysis.
• Identify gaps in coverage, review claims, and drive additional services.
• Build and maintain strong client relationships and ensure satisfaction.
• Provide strategic guidance to the team on risk management through consultative conversations.
• Mentor team members with delegation, feedback, and development.
• Conduct regular audits to ensure regulatory compliance and high service standards.
• Overssee client and policy data accuracy using Gallagher systems.
• Leverage Gallagher technology to boost productivity and deliver quality results.
• Manage multiple priorities to meet deadlines and client expectations.

Skills

Client service

Relationship building

Adaptability

Mentoring

Education

Bachelor's degree

High School diploma/GED

Tools

Microsoft Office

Job description

Arthur J. Gallagher & Co. is seeking a Senior Client Service Manager to join our Commercial team.

You will lead complex renewals, build trusted client relationships, and deliver innovative insurance solutions, while mentoring colleagues and guiding strategic risk management. Ideal candidates bring 5+ years in client service/claims, a Property & Casualty license, and proficiency with Microsoft Office. This is a customer-focused role with opportunities for growth and impact across our global