Senior Client Service Leader, Commercial Lines

Arthur J. Gallagher & Co.; Richfield Township (OH); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Career development opportunities

Job summary

Arthur J. Gallagher & Co. is seeking a Senior Client Service Manager to join our Commercial team. You will partner with clients, carrier partners, and colleagues to deliver tailored insurance solutions, build lasting relationships, and lead renewal strategies for complex accounts.

You’ll mentor team members, drive client success, and contribute to a collaborative, high-performing culture while navigating evolving business needs and regulatory requirements.

Qualifications

• Bachelor's degree or equivalent with related experience.
• Property and Casualty Insurance License required.
• Strong communication and collaboration skills.

Responsibilities

• Lead renewal strategies for complex accounts and partner with clients and internal teams to deliver tailored solutions.
• Identify opportunities to strengthen client programs by reviewing coverage gaps and trends.
• Build and maintain strong client relationships and provide exceptional service.
• Mentor team members and foster a collaborative, high-performing culture.
• Ensure compliance and maintain accurate client and policy data in Gallagher systems.

Skills

Client service

Claims management

Relationship building

Microsoft Office

Education

Bachelor's degree

Property and Casualty Insurance License

Job description

Arthur J. Gallagher & Co. is seeking a Senior Client Service Manager to join our Commercial team. You will partner with clients, carrier partners, and colleagues to deliver tailored insurance solutions, build lasting relationships, and lead renewal strategies for complex accounts.

You’ll mentor team members, drive client success, and contribute to a collaborative, high-performing culture while navigating evolving business needs and regulatory requirements.