Senior Client Service Leader – Renewal & Risk Solutions

Arthur J. Gallagher Co.; Michigan; On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Career development opportunities

Collaborative culture

Job summary

Arthur J. Gallagher & Co. is seeking a Senior Client Service Manager to join our Commercial team.

You will lead efforts to deliver exceptional service and innovative insurance solutions, working closely with senior leaders, clients, and colleagues to build strong relationships and solve complex challenges. You will mentor team members, drive renewal strategies for complex accounts, and ensure compliance with regulations while maintaining high service standards.

Qualifications

• 5+ years of client service and/or claims management experience
• A Property and Casualty Insurance License
• Proficiency in Microsoft Office

Responsibilities

• Lead renewal processes and strategy for complex accounts
• Identify gaps in coverage and drive cross-sell of services
• Build and maintain strong client relationships and with carrier partners
• Provide strategic guidance to the team through consultative discussions
• Mentor team members and foster professional development
• Conduct regular audits to ensure regulatory compliance and high service standards
• Oversee accuracy of client and policy data in Gallagher systems
• Use Gallagher technology to improve productivity and processes

Job description

Arthur J. Gallagher & Co. is seeking a Senior Client Service Manager to join our Commercial team.

You will lead efforts to deliver exceptional service and innovative insurance solutions, working closely with senior leaders, clients, and colleagues to build strong relationships and solve complex challenges. You will mentor team members, drive renewal strategies for complex accounts, and ensure compliance with regulations while maintaining high service standards.