Client Success Manager - Insurance & Risk Solutions

Arthur J. Gallagher & Co.; Rolling Meadows (IL); On-site; USD 65,000 - 85,000; Full time

Job summary

Arthur J. Gallagher & Co. is seeking a Client Services Manager to join our Commercial team in Illinois.

You will collaborate with clients and colleagues to provide exceptional service and tailor insurance solutions, while strengthening relationships and ensuring value in every interaction. You’ll manage renewals, identify coverage gaps, review claims, and drive cross-sell opportunities. The role emphasizes mentorship, regulatory compliance, and data accuracy across Gallagher systems to maximize

Qualifications

• Bachelor's degree or equivalent with 3+ years client service and/or claims management experience.
• High School degree/GED with 8+ years client service and/or claims management experience accepted.

Responsibilities

• Manage renewals, analyze client needs, and deliver tailored solutions.
• Identify gaps in coverage, review claims, and drive cross-sell opportunities across lines.
• Build strong client relationships and maintain timely, responsive communication with clients and partners.
• Mentor team members, delegate tasks, and provide constructive feedback.
• Ensure compliance with regulations and maintain accurate client and policy data in Gallagher systems.
• Utilize Gallagher technology to improve productivity and deliver quality results.

Skills

Microsoft Office

Relationship building

Communication

Client service

Education

Bachelor's degree

High School/GED

Job description

Arthur J. Gallagher & Co. is seeking a Client Services Manager to join our Commercial team in Illinois.

You will collaborate with clients and colleagues to provide exceptional service and tailor insurance solutions, while strengthening relationships and ensuring value in every interaction. You’ll manage renewals, identify coverage gaps, review claims, and drive cross-sell opportunities. The role emphasizes mentorship, regulatory compliance, and data accuracy across Gallagher systems to maximize